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Location

Address
8670 W Cheyenne, Las Vegas, NV, 89129
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First Response Security Low Voltage Contractor

Their BuildZoom score of 0 does not rank in the top 50% of Nevada contractors.

If you are thinking of hiring First Response Security Inc, we recommend double-checking their license status with the license board and using our project planner to get competitive quotes.

First Response Security Inc Contact Information

Phone: (702) 989-2477 Edit
Address: 8670 W Cheyenne, Las Vegas, NV 89129 Edit

First Response Security Inc Reviews
1 out of 5 stars, based on 1 review

  • By Anonymous
    October 15, 2014
    Home Security
    2 days
    Horrible Customer Service and Security

    Purchased a home security system Jason and First Response Security & the system is not working and they delay fixing the issue until I pressure them and they insult me & my wife. (We have been paying our bill on time/every time and are yet to have an effective security system going on 8 months so far.)

    1. They told me to use "glass break" sensors because I have large dogs and a motion sensor would not work. However, the glass break sensor goes off every time the dogs bark, causing false alarms. The sensor has been replaced and pending a second replacement because they said it was "too sensitive". Now that a "less sensitive" glass break will be put in place, my wife and I feel our security and protection has also gone down. They have not talked about other options with us to fix the issue.

    2. Front door lock that is tied into the automatic security system fails to arm they system 50% of the time. Again, they have attempted to fix this issue and put off repairing it again. In the mean time, we can not arm our home when we are out of town or in certain situations, leaving us vulnerable. It is to be noted that recent home invasions in the area are prompting swift action.

    == MOST HORRIFYING POINT 3. They have personally insulted both myself and my wife by saying that we have lied on our service requests (the number of them) even though they are fully documented. As well as telling us that it is our fault. Jason has hung up on me multiple times and has called me many names and pressured me. My family does not feel safe having him or any of his worker in our home. This is very serious and very scary.

    4. Never given "emergency access code". This alarm system is suppose to have a "safe" code that we can put in if someone follows us into the home and the alarm goes off. We can put in this "safe code" and it will shut the alarm off, but will notify the police that something is wrong. We never got this code and the "manager" of First Response Security told us that it was our fault that we didn't get it or that we forgot it. Simply put, we never received it or proper training on the system.

    For all of you that want more action, Jason is not your answer. Please contact MARK MASANZ - the President of the company.

    Read more
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