Location
Floor One
FloorOne LLC is Arizona’s number one commercial and residential flooring installation and refinishing service for our quality, service and value. We offer professional flooring services using a wide range of quality materials and our workmanship and attention to detail ensures your new flooring will look good, last longer and help beautify and add value to your space. We have been providing Arizona’s best commercial and residential flooring services since 2007 and our professionals are standing by to serve you. Contact us now to schedule an appointment with FloorOne LLC today!
Floor One at 1435 E University Dr, Tempe, AZ 85281, has a BuildZoom score of 0 and ranks in the top 99% of 71,576 Arizona contractors.
If you are thinking of hiring Floor One, we recommend double-checking their license status with the license board and using our project planner to get competitive quotes.
Floor One Services
Floor One Contact Information
Floor One Reviews
2 out of 5 stars, based on
3
reviews
-
By Michael O.November 3, 2023Demo and replace tile floor with LVP$7,500
-
By Bernard C.July 24, 2022
2103 w el alba way Don't know what to say about the service about this company other than that don't finish what they start. After Floor One "completed" our tile installation, we noticed that spacers were not removed from some of the tiles. Floor One representatives came out and removed the spacers and regrouted those areas. Later we noticed that some of the grout was caving in. That left spaces that collect dirt and are unsightly, We call Floor One once again and a representatives came out and said that he would schedule the floor to be fixed. It has been 3 months and no one has come out or called to fix this mess. I would say our next step is to file a complaint with the register of contractors and small claims court. No I would not recommend them You call call me for more details. 602-319-5110
-
By Angie W.November 24, 2021998 sq ft tile replacementRead more
We purchased our flooring from Floors & Decor, and at the recommendation of a salesman, contacted Floor One for installation. I should have paid attention to the reviews I read. Very few people have had good experiences with this company. The guy who did the estimate was very nice, but first had to reschedule the appointment, then was late getting to our home. We scheduled the demo on Monday and both my husband and I took off work to be home to move the furniture. They didn't show, and I had to call to ask where they were. They asked to reschedule for Tuesday. I told them I could not take off a second day in a row. My son came over to wait for them. They were scheduled to arrive between 8-10 am. At 11:36 they rang the bell, stayed 10 minutes then left "to get the tools they needed" for the job. I called the office to find out what was going on. Victor said he would deal with it internally and a new team would be at my house in 90 minutes. They arrived around 2:10. Juan and Jesus did a beautiful job on the tile. My issue was not with the workmanship but the absolutely abominable communication. I received daily calls once the job actually began. I'm sure that was due mostly to the fact that it was an $8,000 installation. On the last day, I received a text from Jason telling me they would install my toilet, vanity, and W&D once they finished the baseboards. We thought that was nice considering the job took days longer than we discussed with Cris before scheduling. At 7:30 pm on Monday Victor called to say they would not be installing anything. He said Jason "was not looking at the scope of work when he text." Since my house will be full of people tomorrow for Thanksgiving and they just finished yesterday, Victor isn't very wise to the ways of customer service. He called me for payment while I was driving to Home Depot for the parts needed to install my toilet. Yvonne also called the day before asking for payment before baseboards were installed. I had to remind her that they were not finished with my contract.
I am not the first to complain about this. I should have completed more research before agreeing to use Floor One. To put icing on the cake, they greatly overestimated the amount of tile, mortar, and baseboards by 1/3 each. Now I have to return all of this to the store myself. Very disappointing experience. Juan and Jesus are this company's only saving grace. Those two are the only reason I gave any stars. They deserve 5.
Recent Buildzoom Projects
Floor One License info
Unverified License
| Status | Unable To Verify |
| Business Type | Sole Proprietorship |
- BuildZoom was not able to verify this license with the licensing board
This is a sample of licensing data; click here to access a complete history.
ALERT*
BuildZoom Score
- How the BuildZoom Score works
- *No active license on file. If you are Floor One, log in and update your license info in the “Edit Profile” tab.
We hired Floor One through Floor and Decor (their recommendation) to demo and replace our tile floor in our Mesa house, and install new LVP flooring and base boards. Their sales person was very competent and gave us confidence to sign up. The whole job took longer than we were promised, and we had to return to our Washington home before they were finished. Due to elderly parent issues back in WA, we were not able to inspect the finished product until we returned this fall. The floors look pretty good, but there are lots of wall dings and almost four full boxes of left over flooring which we did not know about sitting in our garage. That is over $500 worth of product, and now Floor and Decor will not accept the return of these unopened boxes of flooring and reducer strips. We only purchased the quantities Floor One directed us to buy, and they picked it up. Now we seem to be stuck with this unusable product and expense, with little recourse and a lot of hassle. We contacted Floor One, and showed their supervisor the wall nicks and paint damage that they left us with, and now we have heard nothing. When we showed him, we had not realized that Floor & Decor would not accept the unopened boxes for return, so that was not even a subject at the time. We will update this review when we get either final resolution or NOT!