Francis Air Conditioning

Friendly customer service on the phone as well as the technician, Alex. He was very polite and professional. He was able to explain clearly to my mom who English is her second language what had to get done to our A/C unit and if we have problems not to worry. Pricing wasn't ridiculous either. Thank you Francis!!!

Had then come out for normal pre-summer AC check. 30 minutes after they left and $500 for duct cleaning and freon unit stopped working and three days later still can't get them back to check the unit. They said they did nothing to cause problem but did not show up for # CONFIRMED appointments . BE AWARE

I want to leave a Big 5 stars to this company, Francis Air conditioning is the best AC company I found in south florida. First of all My AC stopped working on a Sunday night last week on june 4 around 11pm. Can you imagine I had a bunch of family over without no AC, I was freaking out. I called a couple companies before Francis AC of course no one was able to pick up the phone. Then I saw Francis Air conditioning 24/7, for me it was to good to be true, I was a little sceptical .Gave them a call immediately, and got on the phone with a charming voice on customer service, and told me at my surprise they would have a tech in the next hour. I was chocked How fast it was, about a hour after a technicians arrived and started to work on the unit, thank god it was a minor repair and he only took half a hour to fix the issue. Now my AC works fine and I am really satisfied. Thanks again to the amazing customer service and the 2 great technicians who came over to my house.

They installed a new Lennox system in December, we've had nothing but issues since, we've called and had technicians out multiple times since the installation to fix freon leaks. We had to pay another company to come out and diagnose a leak which Francis Air said was not there problem, the other company said it was a bad evaporator coil in the new air handler - all Francis Air Techs blamed existing copper line. They finally agreed to come and "replace" the coil, when they did, the technician removed the coil, and was about to walk off with no replacement. We had to have multiple Sheriff's deputies come out. They then charged us money to re-install the leaking coil so that we were not without AC. Crooks! Stay Away! You've been warned! Headache! When you post a bad review they will call and ask what they can do to fix it, so that you change the bad rating. That should tell you there's a problem!!!!!

This company is a total rip off scam. I called on Sunday night because my elderly mothers air had stopped working. I was promised a technician in one hour. 2 1/2 hours later two guys showed up, acting unprofessionally. I should point out I am a retired home builder and GC for over 30+ years. These kids were con men. Without any tools or gauges they immediately told me the repairs would be $1000 or I could get a new unit for only $2400. The unit in question was under warranty from Rheem, so I knew I should only be charged for labor. I asked repeatedly for a written estimate but they would not provide one. They could not even tell me exactly what parts needed fixing. Then after quoting me $45 for a service call, they charged my card $130 which I noticed after they left. Stay away from these guys. PS. The unit was fixed from reputable JW AIR in Boca Raton for a mere $175 in labor early the next day. STAY AWAY FROM FRANCIS AIR!!!