Franklin Fence & Deck

What a nightmare and very poor experience: I contracted with Franklin, Fence and Deck to replace my wood deck (also installed by Franklin, Fence and Deck) with a composite Timbertech deck. What should have taken 2 weeks max, ended up taking over 3 months and 2 separate crews. The first crew did a horrific job and even failed the code inspection for the frame (I had to call the city and have them come out to inspect the deck since I was concerned with the workmanship...despite Mike Costello (owner) telling me the workmanship was up to code). Mike Costello's initial approach was to argue with me and dispute the poor workmanship. He ultimately had to own up to his incompetence after failing the code inspection and inspecting his team's work. After multiple arguments, Mike finally agreed to put another team on the job, remove the entire composite deck, purchase more composite materials and correct the problems created by the first team. Once Mike advised me the deck was completed (2nd time and 2 months into the job), we conducted a walk through and I pointed out multiple areas of concern (poor cuts, uneven decking and just plain poor workmanship). Mike's crew advised me he instructed them to use the same material to cut down on costs. Again, I found myself having to argue with Mike about delivering a high quality product. He finally agreed to replace many of the composite boards and railing (ruined by his team's poor workmanship) and we proceeded with another 3 weeks of work on the 3rd attempt of the deck. Franklin, Fence and Deck is a poor excuse for a deck company and only completed the project due to my persistent oversite of Mike and his team. I strongly discourage anyone from contracting with this company. I also recommend anyone that has used Franklin, Fence and Deck in the past to have an inspection completed on their deck.

I tried to resolve my issues through personal resolution and the better business bureau (BBB). The company would not contact me and did not try to resolve through the BBB portal, as well. During this experience, they proved to me not trustworthy and disrespectful.

Complaint Below.

The company installed a fence at my neighbors home. The crew brought the equipment through my back yard and destroyed my property and, landscaping.
The company installed a fence at my neighbors home and used my driveway and my backyard to bring the equipment to the home where the fence was being installed. The company transported the equipment every day in my yard over the period of which the fence was being built (3 days) and destroyed my landscaping (cut down trees, tore up flowers, and removed fresh laid mulch), broke lawn decorations (iron work flower storage cart).

Mike Costello (owner) and DeeDee Bumpus of the company were contacted regarding the damages to my property on June 15, 2015. Mike requested that I send him an invoice for all damages that were incurred to my property by his company. The amount of damages that Franklin Fencing and Deck did to my property was $675. DeeDee Bumpus came and took pictures for Franklin Fencing and Deck to file an incurance claim with their insurance company. Mike asked the method of payment I would prefer for the damages to my property. Since damages had incurred to my property in June 2015 Mike Costello and DeeDee Bumpus have refused to answer any form of contact (phone calls, emails, and texts) to resolve the issue of paying for property damages incurred by Franklin Fencing and Deck to my property.

I am looking to resolve the payment owed to me by Franklin Fencing and Deck as promised by Mike Costello the owner of Franklin Fencing and Deck and DeeDee Bumpus. I was told by Mike Costello that he would be placing payment in the mail. However, 4 months have passed and no payment has arrived. Both Mike Costello and DeeDee Bumpus are avoiding all forms of communication regarding settling the payment owed.