Do you work for this business? Unlock this free profile to update company info and see who's viewing your profile.

• By Allison G.

  March 8, 2023

  Hired by condo board to determine if there was a plumbing leak in the crawlspace

  $571

  I am writing to express my disappointment in the service received from George Sherman Plumbing. I own a condo in Dewey Beach, De. My condo board requested a plumber check the crawlspace under my building for a possible leak. The condo board paid Sherman $571 for a repair to a leaking tub drain that allegedly belonged to my unit. Then billed my account for reimbursement.
  For 4 months we have tried to locate the origins of the leak by speaking with the Sherman plumber, office staff and the field supervisor. We have received 4 amended invoices and one amended "work order" from Sherman as well as emails from our association board that has changed what was repaired (tub drain or faucet), where it was repaired (in the unit or the crawl space) and in which of our 2 bathrooms the leak supposedly originated. The plumber took a picture of the repair in the crawl space that showed white PCV pipes. Both of our bathrooms have old, black metal pipes. On January 13, 2023 my husband dropped light-sticks from our tub pipes (through wall hatches) into the crawlspace to provide a reference point for the location of our 2 tubs to assist finding the PVC piping of the repair. (It had already been stablished we did not have PVC pipes as shown in the picture.) Upon entering the crawlspace with my husband, the plumber went straight to the light-stick of our guest bathroom (which we had identified), took a NEW picture and said he had originally taken the wrong picture of the repair (white PVC vs metal pipes?) It should also be noted that the latest invoice states the repair was to the master bath while this “new” picture taken by the plumber was of the guest bath plumbing.
  I believe Sherman Plumbing has played a "bait and switch" game for 4 months and has lost my trust and any credibility in identifying the leaking pipe. While the bill was reduced by $149 due to their "confusion", I believe the bill should be waived by Sherman. My husband has made 4 trips from Virginia to Delaware and back to inspect the latest so-called location of the leak, each time proving the plumber wrong. Our condo association has used Sherman Plumbing exclusively for winterization, boiler maintenance, and plumbing repairs for years. Based on this lengthy relationship with the company, numerous emails, phone conversations, changing photos and modified invoices from George Sherman the charge of $422 should have been removed.
  I would not recommend George Sherman Plumbing based on their lack of integrity, professionalism, the questionable quality of their work and poor documentation.

  Read more