Gpi Quality Home Services

GPI came to install new flooring in my townhome, 3 bidders came by, and they were the cheapest by far and thus were chosen for this project. What ensued over the next 3-4 weeks made me regret the decision and have almost 0 confidence in the management company who chose them. Please keep in mind GPI stated that this would take no more than 3 days to complete, had they been honest about the job taking 5 days to complete (like the other 2 bidders stated) they would have not been chosen.
One day one Giovanni’s assistant came and asked if “we can install the new floor on the old one.” The floor is bubbling, and damaged…does installing a new floor on top of this sound like a good idea?
They began working throughout the day using special machines to remove the engineered hardwood from the foundation. Towards the middle of the week, I realized these were causing large gashes in the cement foundation, they assured me this would be filled in. At the end of the week, I came by to check everything out, it had already been 4 days at this point, and they had just started filling in the gashes with cement, I came back half-way through the day after work and noticed they began laying the floor on top of the wet cement. Around 5pm I came back again, and everything was installed. I called them and they assured me the job was completed. There was no paperwork for me to look at, not even a note telling me they were finished. I did a quick walkthrough and noticed several issues.
A significant amount of damage to my door frames, unpainted shoe molding, a large streak of paint on my kitchen counter, wet cement splattered on my bathroom floor, and a quarter sized chunk of drywall missing on the kitchen wall. I called them, they were closed as it was after 5pm. I sent out an email immediately and included pictures. Keep in mind they stated they had completed the project...I guess no one did a walk through to check. Pretty standard in most lines of work.
They came back about a week later to make some "fixes," and were there for roughly 2 hours. When they left, they didn't say they were done, and there was no walkthrough done. The bathroom door frame was poorly refinished. The coat closet door frame was not refinished properly, the gash towards the bottom of the frame was simply peeled, leaving exposed rough wood, and was not painted over, or sanded. The bottom of the frame still has a chip taken from the wood. The shoe molding has been poorly installed with the ends not cut to an angle and sticking out by the door frames. When I talked to GPI about this I was told, “We would have to rip them out, and put in a new bid.” One coat of paint was used to cover the unpainted areas, the paint does not match the rest of the molding because of this, and there is now paint on the floor.
I sent an email to GPI and the property management company and got a response about a week later.
GPI came back to do a walkthrough with the property management company and was full of excuses from the beginning. He blamed the machines they used to remove the flooring for the gashes in the door frames. When I asked why they didn't do it manually to reduce damage he was quiet. When I told him about the cement, he told me that cement splatters; I asked why they didn't clean it initially and he was silent.
After that day GPI and I scheduled yet another day for them to come out and fix their errors.
They came back, the third time in 3 weeks, and did a decent job on the frames, oh wait they got paint on the floor, why...they didn't use any drop clothes to prevent this. This is something else that could have been noticed had someone done a walkthrough.
Please do not use them, I am still considering having a professional look over the flooring to ensure it was done correctly, if they made so many obvious errors, who knows what the foundation looks like.
Note: This was paid for through my condo fees due to flooding.