Harbor View Restoration

I called at 2:00am after a devasting basement fire. Harbor View Restoration LLC Frank Hoffman arrived and he was the nicest, most caring and helping person, I have ever met in my life. I have to say this guy seen our situation and once he heard we had no insurance and could not afford to pay to secure our home HE Boarded our windows and doors for free. The next day I found out we had insurance that was put on our house by the mortgage company, I called Frank back and he would not take payment or my policy info. After a few weeks, I realized I can choose the contractor and the bank was not going to do the work. I had more than a few contractors the night of the fire and public adjusters the following day tell me that if I did not hire them that's what would happen. They were all liars new scammers. Frank just finished our house ahead of schedule, his crew was helpful through the whole process. My house is nicer than it ever was. If anyone wants to call me and come see my home just email me. I don't know how people can write a bad review about this company or man , he doesn't have a mean bone in his body. I never had anyone do anything for me and when I first did research before hiring him I was skeptical due to the bad reviews. I had no money and had to get as many contractors as I can, I also was going to use the bad reviews to get a better deal (prior to finding out I had no insurance) shame on me. I never had to do anything! Me and my husband will go to the end of the world for Frank Harbor View Restoration LLC

John Flanagan (in the last week)
We hired Harbor View Restoration for an extension that we wanted built on an existing first floor extension. The price was extremely fair and the crew showed up on time and began working on the demo portion of the project. Once the exterior wall was removed, the foreman called to show me that they discovered that the extension that we were building on was lacked all necessary supports and was likely put on without permits or was just a screened in porch that someone boxed into make it part of the main structure. Although there was clearly a problem, I called a friend who is a building inspector to verify that the everything that he was telling me was accurate. The inspector confirmed the problems and told us that we were lucky he didn’t just continue with the project and that he did the right thing by stopping.

Despite the additional cost to rebuild the first floor (a problem that had nothing to do with Harbor View), we are extremely pleased with the project. Both Frank and Mike went out of their way to guide us though the process, came to give the most cost effective method of safely resolving the problem, and had a crew at our house 6-days a week until the project was 100% complete.

We really consider ourselves lucky to have found them. We believe that if we had hired a small company, the project would have lasted months because they wouldn’t have been able to commit such a large crew to our house every day for a month to finish everything. We also believe that another company may have just thrown the extension on the first floor without rebuilding with the necessary support because they wouldn’t have had the capacity to fix it properly.

After the project was completed, I sent Frank and email to discuss a few minor imperfections. Less than 30 minutes later (at 9pm) he called to apologize for the problem and had a crew at our house at 8am the next day to resolve everything better than we ever expected.

Frank Hoffman is the owner of Harbor View Restoration, a company that supposedly performs "cleanup" and/or restoration services for fire, smoke or flood damage. I cannot adequately express in writing how much I regret ever having any contact with this company. They must have used a police scanner to find out about a five-alarm fire that affected my apartment in Union City, NJ, because they showed up at the scene and coerced my tenant into putting me on the phone with them at midnight (while the fire raged) and to hire them to remediate smoke damage. They did a shoddy job, did not correct the work, and then sued me when I didn't pay them. I never signed a contract, but they forged my signature on one. I live out of state and just had to travel up to NJ to face them in court. The burden of proof would have been on me about the forged signature, and to mitigate any future costs, I settled with them for much more than they deserved. They have a history of these types of practices. The Consumer Affairs Division of the NJ Attorney General's office has many complaints against them, and they have an "F" rating with the Better Business Bureau. After I expressed my dissatisfaction with their work, they submitted the same estimate to State Farm which had already been submitted under a completely different policy and claim number in an effort to get the insurance company to pay them directly. They were unsuccessful, and I have reported them to the Insurance Fraud Prosecution Division of the NJ Attorney General's Office. I also filed a police report about the forgery. I was inexperienced, but now I know that you should ALWAYS contact your insurance company to file a report before hiring ANYBODY to do a shred of work on your home. Your adjuster needs to come and assess the damage BEFORE a mitigation company is hired to do any work (unless it's raining in your house, or your front door has been broken down). Be VERY wary of any company that shows up at the scene of a fire or natural disaster, and be on the lookout for smooth talkers.

Frank Hoffman is the owner of Harbor View Restoration, a company that supposedly performs "cleanup" and/or restoration services for fire, smoke or flood damage. I cannot adequately express in writing how much I regret ever having any contact with this company. They must have used a police scanner to find out about a five-alarm fire that affected my apartment in Union City, NJ, because they showed up at the scene and coerced my tenant into putting me on the phone with them at midnight (while the fire raged) and to hire them to remediate smoke damage. They did a shoddy job, did not correct the work, and then sued me when I didn't pay them. I never signed a contract, but they forged my signature on one. I live out of state and just had to travel up to NJ to face them in court. The burden of proof would have been on me about the forged signature, and to mitigate any future costs, I settled with them for much more than they deserved. They have a history of these types of practices. The Consumer Affairs Division of the NJ Attorney General's office has many complaints against them, and they have an "F" rating with the Better Business Bureau. After I expressed my dissatisfaction with their work, they submitted the same estimate to State Farm which had already been submitted under a completely different policy and claim number in an effort to get the insurance company to pay them directly. They were unsuccessful, and I have reported them to the Insurance Fraud Prosecution Division of the NJ Attorney General's Office. I also filed a police report about the forgery. I was inexperienced, but now I know that you should ALWAYS contact your insurance company to file a report before hiring ANYBODY to do a shred of work on your home. Your adjuster needs to come and assess the damage BEFORE a mitigation company is hired to do any work (unless it's raining in your house, or your front door has been broken down). Be VERY wary of any company that shows up at the scene of a fire or natural disaster, and be on the lookout for smooth talkers.