Harrison Fence

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• By Jake B.

  December 12, 2020

  Install fence

  $8,000

  Had only heard great things about this company, so picked them to do our install.

  Long story short, if you can stand to deal with unreliable people and no integrity, you’ll eventually get a great looking fence.

  Scheduling was botched. We were told a few weeks if we signed contract ASAP.. we did, but then they didn’t schedule us and we had to wait and get in line after asking where they were. When they came, fence installers were great, fence looked great with exception of some nails sticking out. They did hit the irrigation line even though we marked the sprinklers but it’s not like there were lines on ground for pipes, so we are the cost on that.

  We were told staining takes a month or so to start as fence has to sit.. we then spent significant energy and time tracking them down to do the stain and repair the fence (literally months of trying to just get a cal back). Even called and emailed the owner... and then we got a call back, but was ghosted again after they sent staining contract and we signed/returned. Only reliable person in the company has been Shauna from finance.

  Now the stain is done, fence looks great, but the gate doesn’t work... been waiting nearly 2 months now for them to send a repair person... when they repeatedly don’t show, it’s because someone is fired or injured, etc. which I’m sad to hear, but as a customer it would be nice to get a courtesy call. For the repair, I even tried to sweeten the pot with a request for a quote to expand a part of the fence.. thinking maybe Covid, etc has taken its toll... I’ve finally resolved that the company is terrible, but the labor they hire for the install and staining is great.

  We are 8 months into dealing with them and still have a gate that doesn’t latch and a promise they’ll eventually fix it... which sucks considering we moved into the house in March needing a fence ASAP as we have pets and small children next to a busy road.. Dec.. still not done and there has been no lack of effort on our side.

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• By Philip D.

  November 8, 2019

  Fence

  It's a fencing company's job to build a quality fence to the customer's specifications. I can't comment too much on the first part since we had the fence for just a couple years, but so far, so good on that part except for a few missing screws.

  However, Harrison Fence failed miserably to build it to our specifications - namely, where to put it. We provided a survey and had property markers, and they built a portion of our fence 3 feet into our neighbor's yard on one side and half a foot on the other side. Our fence and both our neighbors' fences were all built by Harrison Fence, and all of them were built in the incorrect location. Harrison never warned us or asked us about it, they just built right in someone else's property. In my neighborhood, the HoA requires that fences go to the property line, which is what the neighbors certainly asked Harrison Fence to do, and they failed to deliver.

  Now we are trying to sell our house and have to deal with encroachment issues, filing fees, the whole works. I have gone back and forth over email with Shauna Harrison (who seems to be active on other review sites replying to 1 star reviews like mine), and she refuses to pay any of the fees we are incurring ($602 for two separate encroachments). I at first respectfully requested she pay the full sum of fees, and she refused a couple times. I then offered to pay one encroachment fee if Harrison Fence would extend a gesture of goodwill to pay for the other $301 encroachment. She refused.

  The contract you sign with Harrison Fence has a clause on the back that says "The Customer agrees to release Harrison Fence from any liability resulting from the erection of the fence on incorrect lines" which I initially believed, due to the context of that part of the contract and an email we received during the install, meant that only applied if you didn't provide a survey and just told Harrison where to build the fence yourself. Apparently though, Harrison Fence does not, under any circumstance, guarantee they will build your fence in the correct location. It is literally jaw dropping to me that they won't guarantee that half of their whole job is done correctly. I can't imagine telling my employer that I can't guarantee that a major part of my job will be done correctly.

  I honestly didn't expect much when I contacted Harrison Fence to correct this. Our Realtor informed us that this is pretty common and fencing companies usually don't have the integrity to make things right, so it was really just a disappointment to see that Harrison Fence was no different. If you are reading this and still considering Harrison Fence for some reason, I would find the line in the contract I mentioned above, cross it out, and initial it. If they refuse to do the work because you altered the contract, I would inform them they should probably learn to do their work correctly.

  I offered Shauna multiple opportunities to make this right and she refused all of them, only ever offering to send someone out to remove the encroachments at cost to myself, then saying "we stand behind our work." I can assure you, Harrison Fence does not stand behind their work. Look elsewhere.

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