Henderson Pools

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• By Jermaine P.

  June 10, 2022

  Build Gunite Pool

  $40,000

  This has been by far the worst experience I have ever had with a Contractor! This guy Ronald Henderson has basically stolen 32,500 of our hard earned money! We entered into contract with who we believed to be a licensed contractor at the time, in July of year 2021, here 11 months later, still no finished pool! He initially started and seemed to be on task however, after receiving all but the final payment by October, the work hit a hard stop. He then took six months to lay the concrete and when that was done we knew without a shadow of a doubt we could not let him go any further. We had another pool company come out to inspect the job and learned that almost everything he did has to be redone. Since then we have had to have the concreate taken up due to four leaks, concrete sloping into pool, and concrete on landing. The plumbing has to be redone due to the poor choice of glue used as well as used parts and leaks. He dug in July and never removed the dirt from my yard so the pile of dirt has turned into a tree! This man did not oversee the job at all! Hired unskilled workers to do work at my home and though he claimed that he can fix the mistakes, made no attempt to actually do so. Ronald Henderson is a criminal and deserves legal action to be taken against him and be shut down completely! This man is so dishonorable and unprofessional it's almost unbelievable. Please save yourself the stress, heartache & financial burden and look elsewhere for pool installation, building & work. Ronald Henderson is a thief and liar. Sincerely, Jermaine Hutchinson Perrilloux

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• By D. M.

  July 16, 2014

  BUILD A POOL

  BEWARE OF HENDERSON POOLS

  The worst business decision I ever made was hiring Henderson Pools to build a pool at my home. At the beginning Ron Henderson was eager to start.
  So, I signed a contract with him on November 1, 2013. Work started immediately, he worked diligently and with a slight weather delay he reached a point on Dec. 6, 2013, which according to his contract he was able to draw the bulk of the money on the contract, which I paid him immediately, on his request. The contract required me to pay 80% of the total of the project. But he had only performed 53% of the work on the project. This put him over $10,000 ahead of me. THEN WORK CEASED!! I had hoped the fact that he was working hard at the beginning, meant he was wanting to get this pool completed in a timely manner. But ,unfortunately this was not the case. I heard many excuses, constantly putting me off, then telling me he would "be at my house next week to work on the pool", and that not happening. So, it was obvious at the beginning, and working efficiently, his motivation was to receive the bulk of the funds on the contract. This is a pattern he has established, which I have found after speaking with many other home owners, who made the mistake of hiring Henderson Pools. Finally, on April 1,2014, Henderson came out and poured concrete and it looked as though he may make some progress. The workmanship was very sloppy, to say the least. Henderson was very uncooperative as he had been since Dec. 6, 2013. His manner at this point reflected an attitude as, I've got your money, I got your signature on the contract, so what are you can you do about? Well, I fired him because I was not going to accept anymore inferior workmanship and more delays. I hired another pool builder to finish the pool.

  When I hired Henderson his quote was cheaper than any other pool builder, but has proven to be very costly, financially, and cost me many hours of sleep, beating myself up over allowing myself to be victimized my Henderson Pools. The whole process has been very stressful for me and my wife. The rough terrain created in my backyard by the digging of my pool and the garbage and debris that was left sitting in my yard , an empty pool with a small amount of dirty mucky water sitting in it, waiting to be plastered, created a dangerous environment for my grand children.

  I hope this information will help anyone building a pool in the future, can avoid being victimized. Dealing with Henderson Pools/ Ron Henderson has been a miserable experience.

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• By Pool W.

  July 11, 2014

  Pool Build

  $40,000

  270 days

  Consumer Warning

  Consumer Warning! The is the absolutely worst contractor I have ever dealt with. Customer service ended once I paid my money. Quality of work is poor and contractor does not complete his work. I am left with an unfinished pool and a back yard dump

• By Mark S.

  July 3, 2014

  Pool / Spa

  $$40,000

  You have been warned

  Worst decision ever. Poor customer care. Poor quality of work. 9 months since entering into contract and still don't have a finished pool. What work that was done has issues that company has not resolved.

• By Anonymous

  June 30, 2014

  Build pool/hot tub

  $40,000

  270 days

  Completely disgusted

  Our pool construction with this company began the first week of November 2013. We DO NOT have a neither completed nor functional pool as we head into July 2014. We have been told numerous times they are planning on working on our pool, yet no one shows up. Communication has been terrible. Quality is extremely questionable in our opinion. At NO point should it take 9 months or longer to complete a pool. Our home was built in 3 months and our pool remains uncompleted going into month 9 of construction. Truly unbelievable. Our contract states pool is to be completed in a "timely and diligent manner". The only thing done timely and diligently is making sure our checks are cashed. This company has not stepped foot on our property in 45 days. We have demanded the delivery of our equipment for months now. They refuse to provide us with equipment we have paid for...approx. $7500 worth, until they deem ready. We have no idea when we will ever get a completed pool. We wished we had seen the BBB reviews before signing a contract with Henderson Pools, LLC. Lesson learned….always have your attorney review your contract before signing. We have had a horrific experience with this company and could never recommend them to anyone.

• By Lisa P.

  June 20, 2014

  Henderson Pools Review

  I unfortunately chose Henderson Pools to build my pool and regret that decision every day. I felt every phase of construction was poor and untimely. I would prefer to rate this company a zero, however, am required to rate it a 1. A pool should never take 6 months, 10 months or longer to complete. My experience was terrible and the problems I have with my pool continue YEARS later. I could never recommend this company. L Primeaux

• By Imalthrnk

  May 9, 2014

  Would not recommend. Extremely unhappy with our decision to use this contractor to build our pool. Absolutely would choose another company if we could start over. Again, would NOT recommend!