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• By Megan E.

  May 8, 2023

  Take out a tree, level out the yard and lay sod.

  $3,000

  Don't not hire Idacrest Landscape to do your yards!! We paid them a down payment to pull a tree and redo our front yard. They came out Friday 5/5/23 at 9:20 am. They hooked their truck and chain to our tree and yanked it out. Then left. No contact to us nothing. At 3pm my husband called to see what was up. They couldn't come till 8:30 Saturday morning. My husband said fine. Saturday no show. We called Jim ( the owner) at 11:30am to see what was up. He said he would call back as he didn't have the dump trailer. Jim text back 1:12pm to let us know he wouldn't be out until Sunday at 8:30am. My husband said okay. Sunday no show. My husband text at 10:30 to see what was up. We then decided to cancel them. They are now keeping $120 for labor. He has a million excuses as to why the job wasn't done with no apologies. They are untrustworthy and unreliable.

  If you go to yelp or Google Jim has made a response to my review. You can also look at pictures of where the tree was left along with screen shots of text messages between my husband and Jim and my husbands call logs showing him calling Jim and no calls from Jim.

  To Jim's reponse-
  No the one star review was already a given when your guys came on Friday and pulled down our tree. Which we received no notice or communication as to when you would be showing up just "sometime in the next two weeks." *** Yelp and google have the pictures ****The first photo was taken at 9:24am and the tree is still up. The second photo was taken at 9:37am and they were gone. So where he is getting his guys working for 45 mins I'm not sure. As stated before he then didn't call us to say that anything was wrong. Just packed up and left. We knew it was going to rain at 7am when leaving the house so why pull down the tree?? Also since the tree sat for 2 1/2 days we went to tractor supply, a mile down the road and bought a chain saw for $200. Why wasn't this an option? They even had cheaper chain saws that may have been cheaper then renting one. I also am not sure why you would go to a job knowing you didn't have the right equipment (a chainsaw) before you started a job. That's like going in for a test without a pencil.
  There in fact was a call Friday at 3pm from my husband to Jim wondering what was going on. Please see pictures. I have also included the texts from Jim and my husband. In phone logs you can see Jim did not contact my husband on Sunday, my husband in fact contacted Jim. As you can see Jim makes excuses as to why they were not there so what does he mean he didn't say they would be out? Sounds like inaccurate information from his reponse. As you can see he also promised work on Sunday and again no communication as to what was going on.

  I find it funny that they are closed on the weekend but finds it acceptable to pull down and tree and just leave it there. If this was your house would a tree pulled down onto the sidewalk for 72 hours be acceptable? I'm guessing majority of people would find this to be highly unacceptable and unprofessional. Yes, I think he should have refunded 100%. It would have been different had we hounded him to come out till he came. Instead he choose to come out on a Friday without the right equipment when it clearly was going to rain and started a job that he could not complete.

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