Image Remodeling & Repairs

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• By James G.

  September 16, 2020

  IMAGE REMODELING & REPAIRS, LLC was the best contractor I have ever had!
  His employees were very professional and highly skilled! Mr Mullins went out of his way to help me! I recommend that all Vererans use this company when using their VA grants! Once again this is one awesome company!

  James E Gray 100% Disabled Vet

• Anonymous

  June 7, 2016

  Patrick Mullins, the owner of Image Remodeling & Repairs in Shreveport, leaves much to be desired as a professional, competent, skilled, courteous contractor. My father and mother are both disabled and needed to remodel their home to be ADA compliant. The job involved adding a walk-in closet, full bath and utility room, as well as adding a concrete path on the back and side of the house for easy accessibility and redoing the front porch concrete. Fortunately, my dad was able to qualify for and received funding from the VA (he is a former marine) to finance the remodel (Both my parents are in their seventies and retired, so their finances are limited.). The process took a while before Patrick received funding to start the project, and it seemed to start well, with him dedicating time and resources to moving the project along in a timely manner. The deadline to complete the project was 90 days from the start date, but it stretched out to almost 7 months! Often, there would be no one at the job site for a week, sometimes longer, and the quality of the work is substandard and poorly done.

  The first alarm bells for my parents and me, was the awful concrete job on the front patio, side and back patio - these were not professional masons and concrete finishers. It still looks horrible, but frankly, my parents just wanted to be done with Patrick and his screw ups. Also, the finish work in the master bath, closet and utility room were beyond substandard contractor grade. The cabinets were the cheap unfinished ones you get off the shelf at Lowe's or Home Depot, and the paint job was not done professionally - no sanding or priming before painting, hardware not installed evenly, paint on the door hinges, cabinets hung incorrectly ... I just get furious thinking about it. My parents paid $60,000 for this job, and received maybe a $25,000 end product.

  The most disturbing thing in this entire ordeal is how Patrick treated my parents: dismissive, rude, aggressive, insulting ... and I didn't want to believe it until I actually met him. Well, towards the end of the project, when my husband and I helped my parents with a punch list, we kindly asked Patrick to let us know that if he sees anything we overlooked, to please let us know. He flat out told us," I'm not doing that." We asked him again, "Please just tell us so we can address it if you don't want to." He then said yes. This guy is beyond my comprehension, and frankly, I don't know how he continues to get jobs if this is how he treats clients.

  I have my own business, and would never treat clients the way he's treated my parents. And he's trying to qualify for more jobs with the VA! That won't happen ... I promise!

  If you are considering hiring Patrick Mullins for your home remodel, please, please reconsider! I would hate to see another person or family be a victim of his dishonesty and ineptness.

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