Independent Solar Solutions

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• By Tim M.

  July 10, 2018

  27 Solar Panel Roof Array

  $22,000

  AVOID THIS COMPANY LIKE THE PLAGUE!
  If I could give ZERO stars I would.

  I contracted with them early February 2018. April 24 they called and said they are all set to do the install and needed check for supplies so they could install that Friday. Even sent Hans, an employee, to my house to pick up check.
  Week passed & no install. After many unreturned phone calls & emails, I found out they had not done structural inspect, and they hadn't even applied for ANY of the permits. They took my money & were never planning on doing the install.
  Straight out lied & deceived.

  This company apparently was decent once years ago, but something really stinks there now. All I get are more delays, more empty promises e.g., "your supplies are on the next shipment", "your job is top priority and the next to be done", and countless times I was told they would contact me tomorrow, and weeks went by w/o any communication until I initiated it only to get more BS.

  Recently I told them I am canceling contract & want my deposits back or I would be taking legal actions.
  A full week later Michael Geaneas got back to me. Stated he was in the middle "restructuring the company" and had no access to refund my deposits but would in four weeks.

  I've heard of other folks w similar stories recently.

  I am done w these shysters.
  Do not believe them.

  Liars & deceivers.

• By Diane P.

  July 7, 2018

  I cannot recommend Independent Solar Solutions of Ashburn, Virginia. After 7 months, and many delays and inquiries on my part, the company was still unable to complete my installation per our August 2017 contract. They could not tell me when or if the back up battery included in the contract would be obtained. In March 2018, we mutually agreed to end the contract, with Independent Solar Solutions paying me the difference between what I had already paid and the cost of the partial installation they did. That should have been a fair, although disappointing, end of the business relationship. However, despite many personal emails to me from Independent Solar Solutions' chief operating officer Michael Geaneas that the check was on the way, that he was mailing it "tomorrow," sending it UPS with a tracking number, etc., from March 2018 through May 2018, I never received the agreed-upon refund for the work that was not done. Since then, neither Mr. Geaneas or Niko Eckhart, the president of the company, nor anyone at Independent Solar Solutions, has replied to repeated inquiries from me via email, mail, facebook or phone. This is truly the worst home improvement contracting experience I have ever had, with a company that says on its website "Promises Kept & Performance You Can Trust."