JCS Restoration

This relates to work done after my home had two major leaks. The sheet rocking/ texturing in the kitchen is subpar. The custom cabinet repair is as good as its going to get. The issue having the most impact is the flooring. The flooring in itself would be fine. When installed they added a quarter-round trim instead of placing them under the existing trim. In addition to looking bad aesthetically the quarter-round is loose or missing in multiple areas. This has been reported multiple times since the original installation. On August 23, 2021 I posted several reviews regarding my issues with the work. The following day a gentleman from JCS called me. He said his name was Ronald Shoe(?). He left a message telling me he was aware I was unhappy with some of the work and wanted to see how he could address the issues. Due to several rounds of covid itself and required isolations due to exposure it was months before I returned Mr. Shoe's call. We spoke and he said he understood there were issues. He said he would send someone out to assess the issues and hopefully get things resolved. Michael, new JCS Project Manager, called and left a message on 04/13/22. We spoke the next day and agreed he would be out the following week. He came to my home on04/19/2022. I showed him all the issues and he took photos. Throughout the process he expressed agreement regarding the quality of work done including the flooring. He acknowledged that it was not laid down properly (under the baseboards), quarter-round only should have been used again the in places without baseboards and noted the areas that were bubbling/ popping up/ loose planks of vinyl. I also have photos of everything from before and after.
On 04/28/2022 Michael called me and told me that JCS would not be doing any repairs. According to Michael the “higher ups” had met and made this decision. He told me that my “warranty” had expired in January. I asked how it could expire when there had been ongoing discussions regarding the issues, and it was determined there was no obligation to do anything since my “warranty” was no longer valid. JCS appears to believe if you ignore multiple complaints/ requests for and simply ignore customers requests/ take no action that this is an acceptable business practice. My contention is they were aware since the actual install there have been ongoing issues. They have communicated having received all my requests and I have acknowledgement of such. When Mr. Shoe and I initially spoke he was aware of who I was and the issues involved. The only reason I can see that JCS is choosing to repair their own work that has literally been an issue since install is because they did a few calculations and decided they don’t want to invest the manpower to fix the issue. Ironically, likely the same “cost saving” maneuver that initially caused the issue.