J&m Marx Pools

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• By Lis M.

  February 7, 2022

  Clean Pool and Stain around Pool add Chemicals

  I would give them zero stars if I could.
  I opened and cleaned my pool for weeks, including vacuuming, but my vacuum would not get some of the sand out of the bottom of the pool. I also had a ring stain around my pool and some on the bottom. I called J & M Marx Pools, LLC aka Hampstead Pool & Spa and asked to have them come and vacuum the bottom, clean the stain and adjust the chemicals. The lady told me what they could do to remove the stain. One option was to put chemicals in it and remove the stain with a sock and brush. The other was to put in chemicals and wait days for them to come back to clean it. I told her I did not want them to do the option that took days. I told her I would only pay for one hour of service. I told her that several times. I told her I have been burned by companies before who charge by the hour and take their time, waste a bunch of time, so they can charge a bunch of money for nothing. She told me it would be $125 per hour and would not take longer than an hour. I told her again, I would only pay for one hour and that I've cleaned the pool myself several times and it takes less than an hour to clean the pool, vacuum sand, add chemicals and brush around the sides. They sent a guy to my house who did not have the attachment he needed to vacuum the pool. He told me the water in the pool was so clear. I told him I had spent weeks cleaning it and the only thing I needed was the sand at the bottom vacuumed and the stain cleaned from the sides of the pool. I also told him I would only pay for one hour of service and that I had already told the lady at their company I would only pay for one hour of service and she had told me it would only take an hour. He spent a few minutes spraying the filter and left. He came back while I was gone and was wrapping up to leave when I came back home. I was only gone a little over an hour because I use mileage tracker for business and checked the time I had left and time I returned home. I have dealt with slick companies, so I keep track and I am sure to make it clear of what is expected and what I am willing to pay for. I made it clear from the start, so there would not be any misunderstanding and no overcharge. He had vacuumed out the sand only. He did not add chemicals, nor did he attempt to clean the stain. It takes 20 minutes for me to vacuum that pool and I am no professional. He did not even do 1 hour of work, did not do what I was promised he would do as far as putting any chemicals in the pool to clean the stain, nor did he brush around the sides of the pool. The only reason I hired J & M Marx Pools aka Hampstead Pools and Spa, was to clean the stain and vacuum the leftover sand in the bottom of the pool my vacuum would not pick up. They did not do what we agreed on and did less than one hour of work. Chemicals to remove the stain were supposed to be included in that hour fee, but they did not put the chemicals in the pool either even though I asked the guy to put the stain remover chemicals in the pool. They continue to send me a bill for 2 hours worth of work. I paid for one hour although they did not do what we agreed on. They were lucky to get that one hour pay because they did not give me chemicals as they promised. Who in the world has to pay $125 for a little sand to be vacuumed from their pool. I usually use Chlorox Shock Xtra Blue to clean the stain from around the fiberglass pool each year, but the stores had been out all season. A few weeks after the fiasco with J & M Marx Pools, Lowe’s got Chlorox Shock Xtra Blue in and I bought some, put it in my pool and the stain came out without any scrubbing at all the next day. All they had to do was put in the right chemicals, leave them and the stain comes out on its own. I basically paid them an hour’s service and they did not do what they promised they would do and did not do an hour’s worth of work. It is a shame how unscrupulous Hampstead Pools and Spa aka J & M Marx Pools is and does not care about doing what they were hired to do and then charge more than the agreed upon price.

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• By Brian R.

  October 29, 2020

  pool/spa regular maintenance

  It started out great but over the last 4 months has gone downhill. Do NOT hire this company to maintain your spa/pool unless you're going to watch them - multiple times they billed for services and chemicals not provided. When contacted about it the account manager agreed that there was a problem but the owner refused to provide a refund even with camera/video and neighbor witness of evidence of no service. Was so bad that chemical imbalance was causing corrosion where complete empty/refill had to be done. There's a reason it's no BBB accredited. So many other options in the area, look elsewhere.