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• By Sheila S.

  November 23, 2013

  In December 2012 and for the second time in 10 years I purchased window treatments through 3 Day Blind in Los Angeles, CA, however because of fraying fabric, puckering fabric and faulty installation 3 Day agreed to provide new ones. 3 Day outsources installation to JC Installation and my experience with JC has been atrocious, customer service does not exist at JC Installation. First, JC Installation does not confirm installation times. Two weeks ago I was scheduled to have an installation and needed to reschedule, working through the 3 Day Blind office communication to the installer took place. Today my scheduled installation was to take place between 9 – 11am. At 10:48a the installer called and at 10:55am he called again, my phone was in another location and I didn’t hear it so the installer left. At 10:59 I received a call from the Corporate Office and at 11:01am I returned the call to the Corporate Office. To my frustration and disappointment the installer left and “could not be reached.” In speaking with Desha at 3 Day I asked that he be contacted and return for the installation, after all it was 11:05am, I was told he’s probably gone to his next job but no one actually spoke with him. Really? Would you believe this? Today’s experience with JC Installation was shady. I called 3 Day Customer Service to try and contact the installer since less than 30 mins. had passed from the time he first rang my phone. Again JC told 3 Day that the installer had gone to his next job but wasn’t answering his phone. The gentleman provided me with JC Installation’s phone 888-473-6816 to discuss with them the problem and find out their agreement with 3 Day for working with customers, after leaving 6 messages and no response this is a number given to customers so they can be avoided. I did some research on JC and none of the JC Installation phone numbers listed for them on websites were accurate. A reliable company?
  
  Today’s debacle is a reflection of 3 Day Blind. Since filing Chapter 11 in 2006 3 Day has improved their customer service however their lack of attention to their outsourced businesses has lost a customer.
  

  In December 2012 and for the second time in 10 years I purchased window treatments through 3 Day Blind in Los Angeles, CA, however because of fraying fabric, puckering fabric and faulty installation 3 Day agreed to provide new ones. 3 Day outsources installation to JC Installation and my experience with JC has been atrocious, customer service does not exist at JC Installation. First, JC Installation does not confirm installation times. Two weeks ago I was scheduled to have an installation and needed to reschedule, working through the 3 Day Blind office communication to the installer took place. Today my scheduled installation was to take place between 9 – 11am. At 10:48a the installer called and at 10:55am he called again, my phone was in another location and I didn’t hear it so the installer left. At 10:59 I received a call from the Corporate Office and at 11:01am I returned the call to the Corporate Office. To my frustration and disappointment the installer left and “could not be reached.” In speaking with Desha at 3 Day I asked that he be contacted and return for the installation, after all it was 11:05am, I was told he’s probably gone to his next job but no one actually spoke with him. Really? Would you believe this? Today’s experience with JC Installation was shady. I called 3 Day Customer Service to try and contact the installer since less than 30 mins. had passed from the time he first rang my phone. Again JC told 3 Day that the installer had gone to his next job but wasn’t answering his phone. The gentleman provided me with JC Installation’s phone 888-473-6816 to discuss with them the problem and find out their agreement with 3 Day for working with customers, after leaving 6 messages and no response this is a number given to customers so they can be avoided. I did some research on JC and none of the JC Installation phone numbers listed for them on websites were accurate. A reliable company?
  
  Today’s debacle is a reflection of 3 Day Blind. Since filing Chapter 11 in 2006 3 Day has improved their customer service however their lack of attention to their outsourced businesses has lost a customer.
  

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