Jeff Dean Hardwood Flooring

We hired Jeff Dean Hardwood Flooring to refinish approximately 630 sq ft of our main floor hardwood flooring.
When we met Jeff Dean and his crew at our home on 7/16/18, we had our house prepare, including removing toilet in the powder room, and turned the shutoff valve to the “off” position so water wouldn’t flow. All this work was completed the night before.
We confirmed the area of work, all continuous hardwood flooring including the powder room. We showed him and his crew that we removed the toilet from the first floor half bath the night before. His crew sanded a spot in the dining room so that we could approve our stain choice.
The next morning, we got a call from Jeff that “we have a problem.” Our modest hardwood refinishing job turned into an absolute nightmare. Somehow, while the only folks who had access to our house were Jeff and his crew, the water turn-on for the (removed) toilet got turned on. It appears it was knocked and turned on Monday, and not turned off until the crew arrived at the house on Tuesday. Jeff called to tell us this happened, and gave us a few different accounts. First he said there was a “constant stream” that caused the flooding. Then later he changed that to a “slow leak” (that caused major flooding within 24 hours(?)). Regardless of the story he used, he made sure to tell us it was not his fault, and the water had been flowing from before we left town. We find it odd that this water damage, enough to cause warped boards in the bathroom, hall and coat closet, that dripped down through the floor, into the HVAC duct system to the finished basement, causing a flood severe enough to ruin the flooring, drywall, and personal belongings, was a “slight drip” that wasn’t noticed while his crew sanded that very same floor. We are no contractors, but numerous contractors since have confirmed that you simply can’t sand wet wood! Jeff Dean maintains that the water leak began prior to his arrival, and refuses to accept responsibility.
We decided to let Jeff Dean finish the job, as we have 4 children and the idea of us living on “raw” sanded wood until we could get someone else out there sounded like a worse option.
When we saw the floors, we realized the amateur job that was done. There were fibers stuck in the stain. There were bubbles all over in the stain. There was stain splattered on the dining room wall. There was a defined color change in the stain about a foot off of all perimeters, where they didn’t correctly buff and blend the area where the different sanding machines meet. There was a large dent in our dishwasher (that will cost us over $600 to repair). There was a patched hole in the bathroom wall where Jeff fell into the bathroom with enough force to push the door handle into the wall behind it. Yes, he repaired it...but now we have to pay to have the bathroom repainted.
Not only did Jeff Dean Hardwood Flooring do a horrendous job (that he claimed to be “quality!”), his company has cost us tens of thousands of dollars in repairs. Additionally, we had to hire another company to re-do his “quality job.”
As we had other companies come in to quote re-doing the refinishing job, they all commented immediately on the poor job, and told us what was done wrong. All of them, without our prompting. That speaks volumes.
When Jeff came out the following Monday for the final walk-through, he gave immature answers regarding the shoddy work, the disaster, everything. His proposed resolution to fix the errors was disheartening. In essence the job was so well done the first time he basically admitted the job would have to be redone to be corrected. At that point we had no confidence his crew had the skill to execute with an acceptable level of craftsmanship that was not evident in their first attempt. Mr. Dean decided that we should keep the remaining balance of the amount due and he terminated the contract. The whole experience was (and still is) so unbelievable.