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• By Nora G.

  May 20, 2024

  Faucet work

  $315

  Excellent customer service. Jeff explained everything very well and was in and out effectively and efficiently. He even redid something that was done by a previous service and did it the right way.

• By Wynette H.

  February 23, 2021

  I was assigned this company by American Home Shield. It took a few days to receive service. I had a bathroom faucet that wasn't working properly and a sink that wouldn't drain. Upon hearing on Monday that it would be 2-3 day before service was available, I began looking at options of clearing my own drain. Wednesday, I was still struggling with the sink and called to see when they would be coming. I was originally told Saturday, and then he made arrangements to come Thursday. In the meantime, the drain cleaner finally worked, and my drain cleared. So, one job down-that I completed myself. Thursday, they determined that the line had sediment. They decided I needed a new faucet. So they bought one under the home warranty. It didn't fix the problem. Then it was determined I'd need a few hundred dollars worth of work, as well as another new faucet. They left Thursday, planning to come back Tuesday. Upon going into the bathroom I saw the faucet was improperly installed. I cancelled my appointment with them. I paid a local handyman to fix the faucet and the pipe issue. He did it quickly and reasonably. Then I discovered that they hadn't left the pop up plug drain assembly, so I don't have a working plug for the new faucet, and the old one isn't compatible. When I called to today to ask about it, I was told it didn't come with one, but the ad in Home Depot for this faucet clearly shows that it comes with the pop up plug drain assembly. The plumber was angry with me for a review I'd left with the warranty company, told me he was "done with me", and he hung up on me. The drain and plug assembly belong to me, and I'm waiting on their return so that I have a sink that functions properly with a plug. I can't recommend either company: plumbing or warranty. Buyer Beware.

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