Jt's Custom Pools

I had my pool put in 2 yrs ago and was happy with the outcome. However I have tried all summer to get some answers from the office about why my pool bottom is now brown. I am very disappointed with the lack of communication ., I am not asking for a new pool, just someone with some knowledge to come out and advise me on what to do. MY pool looks like it is 15 yrs old. The chemistry is always good. I have a hard time reaching someone on the phone so i send emails every week. Once a guy came out and said he was there to look at 2 rust spots.. He had no idea that I wanted information on what is the issue with my pool. I have asked the office for the sub-contractor who did the finish but i am being ignored. It looks like after 2 yrs i need the pool to be re-finished. I will now have to hire another pool company with good work ethics and honesty to help me out. Very sad.

We contracted to build our pool with JT Custom Pools in November of 2021 with the upfront notice that the pool could not be started until April. As planned the crew showed up on April 11th to start construction and it was finished by June 11th. They did an excellent job and we are very happy with the finished product.

We hired JT Custom pools and the job is complete but we have had a terrible experience with them. They damaged our septic tank running their heavy equipment over it. Prior to construction the trees were trimmed and cut down to provide safe access to where the pool would be located. We have detailed emails and correspondence discussing this and they still damaged our septic. While, situations arise during any construction projects, it is their horrible customer that adds fuel to the fire. Initially, I posted a negative review and the owner called my house and wanted to remove (I didn't). He spoke to my wife and he promised to resolve the issue but he didn't. Afterwards, I have tried to contact him or the office but they do not pick the phone. They know my cell number and home number so they refuse to answer or respond to any of my calls. I have left many messages on occasions and they NEVER respond. It is hard to imagine spending 50K and being treated so callously. They will pick up the phone to get you to sign the contract but to fix issues they will not speak to you.
If you are looking for a great pool company, one that provides quality work and stands behind the their work faithfully, th

Like everyone else, it's the lack of communication. They got their money and they're done. Does not matter that we have a punch list that was given to them 4 months ago. Find a different pool company.

Like many other reviews mentioned, the communication with JT’s is certainly lacking. The owner, Jason fails to return your calls and the staff seems to lie through their teeth (even though I have what they said in writing). If you have stumbled upon JT’s as it is a cheaper option than other pool companies, please know that comes with a price tag and you will have a number of issues with them. Would not recommend. Pay the extra for the other guys.

My experience with JT's custom pools has always been great. Whether working on a project for me or any service issues that I have. I would recommend them to anyone thinking about a new pool or doing updates to an existing pool.

We spent time with JT designing our pool and lanai and he said he would have a proposal ready on the following Monday. Never got it. Call and emailed several times over the past few weeks and they don't even have the decency to return a call. Any company that treats perspective customers like this shouldn't be in business. I can't imagine what they are like if they got the job.

We used JT's Custom Pools to install our pool. This company does not follow up to resolve problems after the installation. They have terrible employee relations with their customers and I would highly recommend that if you are considering a pool installation, you stay far, far away from JT's Custom Pools. I only wish we had done so on our installation!