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• By Rebecca H.

  February 3, 2022

  Fix the furnace

  Rude and clueless. I have been without heat due to an issue with my furnace for 6 weeks. I have tried to call several times to get service. I only used them in the first place because of my home warranty company. Now I can't even get an answer when I call, and the few times I have spoken to anyone, it has been overtaken by them wanting me to understand their issues and absolutely no concern for me being in a house with no heat in the middle of winter!

• By Tracy N.

  July 12, 2021

  AC

  No one should use KDM Mechanical. Ever. They are unorganized, unprofessional, absolutely no public relations skills, and completely lack compassion. My interactions with Brooke were all about me being understanding of her problems and no concern for the fact that I have some breathing difficulties and a special needs person in my home with no air conditioning. They were prompt in sending someone out to diagnose the problem. I told Hunter that I have had some breathing difficulties for some time and the heat was impacting my health. About 10 minutes after that, he lit up a cigarette in front of me. He assured me that he would have my paperwork turned in that day. I told him I understood it was a long, holiday weekend, it was late Friday, July 2nd, about 4:15 p.m. but by Monday we would have been without AC for over 6 days so please let me know the progress. He assured me that someone would be in the office on Monday.
  Monday came and I waited all morning to hear from the office. I did not hear from them. So just before noon, I called and spoke to Brooke. She informed me that she had just then gotten the paperwork that Hunter had turned in and her husband would be responsible for “taking care of invoices” but he would do that later in the evening after he got in. I reminded her that Hunter had turned in the diagnosis on Friday and we had been without air since June 30th. He said that even if she called Old Republic, she wouldn’t be able to get through because it was all menus-no live people, that she had a 100 other phone calls to make and she couldn’t do anything about my problems. She said that dispatch paperwork was just that-- dispatch paperwork. It doesn’t have anything to with getting approval. Approval goes through a portal, and she could put it in the portal until her husband looked at the dispatch invoice. I asked her how long it would take to get on the schedule after it was approved. She didn’t know that either because other people were in front of me and she didn’t know how long that could take. I asked her to call me the next day regarding my status. She said she could, but she was not going to call me if she didn’t have any information to tell me. I would just have to wait. She did not call on Tuesday.
  On Wednesday morning I called for an update. It sounded as if I woke her up at 9 a.m. She did not have one, and as such they had not ordered the part because there was no approval. However, according to the Old Republic Home Warranty website on my end, it said “approved”. I told her I would call Old Republic. She said, “Go right ahead, be my guest” and scoffed. After communicating my problem to Old Republic, they called KDM while I waited on the line. Old Republic informed me that approval had been given, the part would be ordered and that they had no one on their list that could get it any faster.
  Brooke called on Thursday to tell me the part had been ordered and that she could put me on the schedule for July 19th. That would make us 3 weeks in near 90-degree temperatures with massive humidity. I told her that was unacceptable. She said that was the best she could do, and she couldn’t help any problems I had. I told her that this was supposed to be a priority case and she said that was she the best could do. The schedule was 10 days out. I told her I would call Old Republic again. It was late in the day, so I had to wait until Friday morning. I did so and after hearing how long it would take, they agreed to allow me to find an outside of network service provider who was able to make the repair that afternoon.
  Like I said, do not use KDM.

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• By Angie W.

  March 9, 2021

  AC

  Horrible !! Came out through my warranty company , was here 5 minutes and said I needed to replace the reversal Valve, which didn’t seem right to me . I thought he was outside at the unit but had left without telling me . Called the office which was his wife and was told they had to wait for an approval from the company and order part ( not true , they only have to get approval for over $500 ) waited 5 days with no return call . Called the warranty company and they sent out a reputable company . They repaired a Freon leak that even I could see . When I told this tech about him saying it was the reversal valve, he laughed and said that’s impossible . I’m a business owner and hate to leave bad reviews but this is ridiculous. Maybe he will rethink the way he handles his business before he destroys it .

• By Laura

  February 19, 2021

  Rude!
  Our AC is under warranty and needed a check done by 3/1/2021. We were assigned KDM through our warranty company who booked the appt as a “tune up” and KDM came out on 2/19/21.
  When they got to our house I was asked “why are we here?” I told them that we just needed a “tune up” done per our warranty company.
  Instead of nicely replying that they had a busy schedule and would need to reschedule this appt for later in the week due to the cold snap we are having here (totally understandable!) I was told “we don’t have time for this! We can’t be here” and they left the house.
  When we called the main office to r/s this appt they receptionist was equally as rude.
  I have never, ever, ever been so put off by a company or their “customer service.”
  We filed a complaint with our warranty company and thankfully won’t have to use them again!