Kova Construction

Hello Mrs. Beck, We want to start off by saying thank you for choosing us for your modification and we hope it is still functional for you. Unfortunately, we would like to clarify a few things with this review. Mrs. Beck has all right to feel the way she does and can express this feeling how she would like. We were awarded this modification and we agreed to do the second bathroom for this client as well as a private pay job. We as state contractors have to work directly from specifications from the state. We cannot deviate in any form without proper authorization from the state. All items that were installed in this modification were installed by our licensed professionals and passed our state inspection. As for the damage above the door was present before the modification begun. We have to take Indepth documentation before any project can start to note all damages before work is started. These are modifications and not remodels and we work directly from spec. The damage above the door was not on the scope of work to fix or we would have been more than happy to fix this. Mrs. Beck knew this and stated she would take care of this damage, but changed her view after the project was completed. We are strictly bound by the specifications from the state. As for the second bathroom for this client, we had to back out unfortunately because Mrs. Beck wanted to change the original scope of work we agreed on because she stated "we were paid for the other bathroom from the state we should be able to install the higher priced items for no extra charge." As a company we could not do this and had to decline this project. We hope this sheds another prospective on this project and hope nothing but the best for Mrs. Beck and her family. Thank you Teia

Hello Mrs. Ruston, We are sorry you have felt the need to write such a poor review on this platform and a few others. We would like to just say that Mrs. & Mr. Ruston have every right to express how they feel in any way they see fit, but we would like to shed some light on this situation as well. Kova Construction are state contractors that have been in business for 25+ years, helping the aging and disability community. This year we have done over 400 projects for the state with very high satisfaction rate. Unfortunately, for this project we had to pull our crews out and the state closed this project out for us for the following reasons we will list below. Mr. Ruston threated our Crew Lead Brandon and his crew with weapons in the house, after this they locked our crews out of their home with all materials and tools left inside. We immediately contacted the police and the state to see how to proceed. We were directed to upload all of our documentation to the state and all labor and materials we had in this project. The state ended us closing this project out for us so we could move on to helping the several other clients we service. To address the part of the review where Mrs. Ruston stated our crews were relieving themselves down a hole/drain is simply untrue. Never in all our years have we heard of any crew member from any company ever doing something like this. As for the pvc glue not being used, all the plumbing was “rough fitted” in until the inspector from the state gave us an approval to move forward. Before this could happen the Ruston’s threated the state and the case management company to the extent that they would not come back out to the property. This was the same timing they threaten and locked our crews out to where we could not enter the property to finish the modification. Being state contractors, we work directly from specifications, and we cannot deviate from them without authorization from the state. To address the toilet being close to the wall, we put all items in that bathroom project that were specified directly from the state. This included placement of items and how far items are from walls or other fixtures. Unfortunately, it was not as simple as moving the toilet. We have to complete the project to the specifications and then get authorization form the state to move any item. We tried to convey this to the Ruston’s, but it fell on deaf ears. We were informed that due to the extent of threats the Ruston’s felt the need to express to us and the state they we dropped from all benefits from the state. This is not what we wanted to happen and hope you are able to get these reinstated. We feel that this client has come after us with these reviews because of the action of the state and this would be out of our hands. We strive to provide the best service for the clients in this industry and again reiterated we can only do what is on the specifications and all our crew members are licensed in their professional fields of work. Thank you Teia

Good morning, Unfortunately, this is the husband of Kathleen R. and was the individual that threaten our crews with weapons in the home. Mr. Ruston also had a bathroom modification completed as well for his needs. The contractor that completed this project would not come back to their property for similar reasons. As for the exterior back door that was replaced, Mr. Ruston slammed the door on multiple occasions while we were there rapidly, when we confronted him about this, could be the reason for the door not properly shutting, he started yelling at our Crew lead asking if we were calling him a liar. We do apologies if that is how he felt and was not our intentions. But mobile home doors are not as structurally sound as single family home exterior doors. We just wanted to caution him that this could be why. Our company has done over 400 projects this year for the state, and the state has very strict guidelines when it comes to these modification for the aging and disability community. We strive on respect, and satisfaction of every client. Thank you Teia