Landon Homes

I am writing this email to explain my wife and mine's total displeasure and unhappiness with our home purchase and the team with Landon Homes. Ever since our first orientation back on 6/20/22 to the final walk through on 6/24/22 to the home signing process we have been constantly let down. For a Company like Landon Homes that has NUMEROUS awards and "Prestigious" as Landon Homes this has all but been a total disasterous and outright insulting of our goodwill as first time buyers.

First,
When my Wife, along with our parents and I attended the first walkthrough orientation led by Mark/Caleb we had blue taped "marked" numerous issues that we were assured would be taken care of before our final walkthrough. When we did our final walkthrough with Mark and Caleb, we still marked numerous items and complained about the cleanliness of the home. We were told these would be taken care of and our home would be cleaned before we got our keys later that day. This made us feel they would take care of any issues we had brought up or had brought up in our first walkthrough orientation.
We left and went and signed for what we thought was a dream of a first home.

Since then, it has been nothing but disappointments and outright LIES, workarounds and just sheer lack of any accountability for fixing any and all issues we have had. Mark never gives updates or ETA's when workers would come by to "fix" any issues we had ALREADY complained about and made known. Any issues we showed him he would simply say "yeah yeah we will look at that" I am now convinced he never even walked inside our home during the building process, only for our walkthroughs had he actually even seen our home.

I find it hard to believe that someone that has been a builder as long as he's been would not notice or call out the problems I have documented over this email chain. Our guest upstairs back bedroom window is not even framed like the other windows around our home. We had to reach out and show in our documentation that our lightswitches were to be Shaker style even though we had already paid for them. If we had not said anything he would never have mentioned this to us or even known.

When we tried to reach out to the Corporate office and speak to his boss, we were transferred to a man that would not even admit he worked for landon homes. I called numerous times and advised that I would like to speak to the boss of Mark Leath and every time I was transferred to the same man with the same results. I tried to call and get through to anyone that would listen and take our complaints seriously and every time left leaving a voicemail with no one ever returning our calls.

Needless to say this left us feeling left ignored and hopeless. I do not wish to write this email to everyone on this chain and call anyone out specifically, but I also feel our problems and concerns are not being taken seriously. So we feel we have no other choice but to email any Landon Home email address that we could find.

We will be writing a detailed review on every website/social media possible to share images and testimony of what our experience has been like with Landon Home, and advise anyone interested in them to look elsewhere for a more quality building company that has respect for your own time and money. We are not the only ones in this neighborhood that feels this way. Many if not the majority of our neighbors feel the exact same way about their homes and their dealings with Mark and the corporate staff.

Whoever the painters are that Landon Homes is subcontracting all need to be fired. They do an absolutely terrible job. They have been back out to our home 3 times and they still cannot get it right.

This is completely unfortunate and ultimately I wish we could've welcomed our first born child in a more quality home than this piece of trash.

The experience of buying a house with Landon Homes at Lexington country was a horrible experience. The quality is bad and Sales & Construction team don't have empathy for customers. Lot of unfinished items at the time of closing . The sales team (James & Ashley) were nice till contract is signed and were rude when mistakes were shown and they threatened to revoke the contract when mistakes were shown. Construction team (Miguel) is so bad project manager Scott talks nicely when we meet an does NOTHING to rectify. They promised to fix most of items after closing and even after 4.5 months still more than 25 items are pending. When they miss something per Design Spec, they say it can't be done that way and when we point there was a mistake in Design Spec by Design Center or IES, they say it is as per Design. they use double tongue for their advantage. Escalated 5 major issues to John Svajda, VP and expected him to get them resolved and it is also of no use. He wasted my time to dig of all old communications to send supporting documents and no response from him once we sent them. I waited patiently for 4 months expecting John will get them fixed and no use. As a customer, I feel I am being HARRSSED for their mistakes and not fixing anything. Due to their poor grading of slope, there is lot of water logging in backyard and between me & my neighbor house. We both were having hard time with issues for water logging between and Landon Homes washes off their hand saying it is not Warranty item even though it is construction mistake. Wish i can give ZERO rating but that option is not available here. Think 100 times before signing with LANDON HOMES as it is waste of your Hard Earned money and time. They take your hard earned money and give poor quality product and they will threaten you to revoke the contract when you raise issues. it is clear exploitation of customer.