Leaffilter North of Wash

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• By Sue N.

  November 1, 2022

  install a gutter protection filter and adjust existing gutters

  $4,200

  We bought the LeafFilter system from a LeafFilter salesperson, on 6/24/2022.
  We were told:
  Of the several originations that LeafFilter was a member in excellent standing
  If we were not satisfied the product would be removed and we would get a refund
  What a great product and customer service and warranty that came with this system. Our gutters would be inspected, cleaned, and realigned as needed.
  Our current gutter system was fine, a perfect fit for this worry-free addition.
  When we asked about acclamation of debris on top of the system that because of the material and the way it is installed that would not happen.
  If there were any problems whatsoever, they would be taken care of.
  The salesperson did a great job of convincing us that this was a good product and a great investment for our home.
  The truth is:
  The BBB has 1232 “answered” complaints. That means there was no resolution, BBB just got tired of the back and forth. Because the company answered does not mean the answer was the right one.
  Our contract is for 180’ of 5” white material, should have been the first red flag. We have mostly 3” and some 5” gutters. There was no actual inspection of our current system.
  Once they get your money you must deal with a service center or if you can find one a customer service person. Sam left us his number in case we had any problems but when we did call he said we had to call the service center. The service center then makes appointments that are not kept or at the wrong times. They will not give you any other contacts so that you can speak to someone with authority.
  When we requested a refund after the first inspection and 3 service calls that did nothing to fix the leaks we were told by the Chattanooga office that this was a non-refundable product.
  Debris does accumulate on top of the filters, so you still must get up there and clean your gutters.
  The salesperson miss represented the product, the service, the warranty and the company. He did not inspect our system at the time but still told us our current getter system was good, we did not need any repairs or new gutters.
  This entire experience has shown us how very careful seniors need to be to not be taken advantage of.

  Timeline:
  Installation was 6/25. The installation was not done by LeafFliter employees, they subcontract it out. The installer brought 5” material as was written on our contract. He had to have someone else come and install 3” on most of the house. We should have known right then that there had been no inspection of our gutters to begin with.
  Rained the next day and there were leaks everywhere that were not there prior to the installation of this product.
  1st service appointment 6/30 – I was told the install was not done correctly and it had been repaired.
  2nd service appointment 7/26, same problem, gutters leaking and seemed to be getting worse. We were told that they had applied some sealant where it got missed during installation.
  3rd inspection with a LeafFilter employee 8/15 – same problem, getting worse. We were told that there was some realignment needed and that got done.
  Still leaking everywhere.
  At this time, we tried to get ahold of a corporate person to help us get our money back. We had to look up who owned the company to get an email address. No one in the Chattanooga office or the 800 service number would assist us in getting any further than them.
  8-26 – contacted by a customer service person in Ohio. We exchanged emails and I sent her videos of the problems. She sent us an email with and escalated inspection date and time, no question of whether we would be available. I requested that the Chattanooga office not be involved, the Knoxville office is closer. I was told that her supervisor said we had no choice other than to deal with the Chattanooga office. We were very clear about being done with those people. But it seemed only fair for them to do their inspection since we were requesting a full refund so we complied.
  4th on 9/12 - escalated inspection by Will, the same person that did the first inspection on 8/15. Will made a report that we as the customer are not allowed to see. We were told by the CS that he said that there was something wrong with our existing gutter and roof causing the leaks in the gutter. I asked why the system was installed in the first place if it would not work.
  9/15 there was an offer of a 5% discount
  On 10/3 we got an email from CS that they were going to do ANOTHER inspection. I told her no, we are done. I want my money back and this product removed.
  On 10/14 CS emailed with an offer of removal and a $2000 refund. Also stated that we would need to sign an agreement that we are breaking the contract.
  CS refuses to give us a contact of anyone in a supervisory position, "I make the decisions here" was the reply to that request.
  This company uses unethical sales practices. The work that was done is shoddy at best.

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• By Albert P.

  May 19, 2021

  Put gutter guards on my existing gutters.

  Would have been 0 stars if I could. The absolute worst experience of my life dealing with this company. Their system has caused a problem with my roof and they have sent 5 different service people to fix it with no results. It’s all a runaround and you will never speak to anyone in management. A complete and total scam as far as I’m concerned. Do not let them on your roof.