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• By Tk B.

  August 19, 2022

  I have an issue with my gas water heater. The gas control valve needs replaced. Legacy Service company was assigned by my warranty company and they did the original diagnostic and recommended replacement. They said they would be back in about 4 days to repair once parts were in. It is now 2.5 weeks later and I have been rescheduled going on 3 times. They still haven't come. They reschedule via text which you cannot reply to. They do not answer calls when calling to inquire about why. This is totally unacceptable. Terrible company to work with. I'm in the process of reassigning my claim and terrible disgusted by the lack of customer service or even basic communication by this company. Would not recommend at all.

• By B

  August 17, 2022

  I never leave reviews................My home warranty company picked them, they texted an appt date without even speaking with me, then didn't bother to show up, I called and no one answered, left a message and an email, they finally called back and said they had canceled and rescheduled, they had done this without notifying me, they finally came out and diagnosed my AC problem several days later, they ordered parts and said once the parts were in they would be able to repair it quickly, that was a lie, they called saying that parts came in and were ready to schedule our repair and they couldn't get to us for 10 more days, then they didn't show up again, this time I got a text message saying they rescheduled me a week out, I tried calling again no answer, emailed no response. DO NOT GO HERE!!!!...... I just called again and they said my appointment was rescheduled as the parts were not available. I called them out on that as they had told me the parts were in when they scheduled the appointment for today to begin with, she said she would call their supervisor and get back to me....my HW company called them later and was told they were coming out today. I called multiple times to find out what time, finally got someone to answer and they said the HW company never called and they would not be coming for a week, they did tell me the vendor had sold the part because they never purchased it from the vendor to begin with, and that they ordered one online

  8/17/22 well it’s been a week, I got a confirmation call this morning saying the tech would call when they were 30 min out. About an hour later I got another call saying they never got the part and would try calling local vendors and try to get ahold of the company that it was supposed to be shipped from a week ago to see if they can overnight it.

  This company is a joke

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• By S S.

  August 2, 2022

  Only reason rated a 1 is because I cannot rate negative. This company is a complete joke. My home warranty company picked them and they came out and misdiagnosed my AC problems and said I needed 2 new evap coils. They billed my warranty company $3k and charged me $1175 out of pocket and that was not even the problem with my AC. As soon as they completed the project, the AC still did not work and cool down. Then the tech said now the leak is outside and we need another $2975 to fix. I will be suing this company. DO NOT USE

• By Zuzana A.

  June 29, 2021

  Very sad and disappointed. The company took several pictures to evaluate a main drain plumbing leak for our home warranty company and never sent the information to them after two weeks. When the home warranty company reached out, Legacy told them they won't do the repair. That would have been nice to know sooner rather than later as our basement is accumulating water. We wouldn't recommend Legacy to anyone.