Lindus Construction

Beware before you hire Lindus Construction to work on your home…What should have been a simple re-roofing job in June 2018 turned into a disaster that lasted 8 months. The day before our re-roofing job was to start, Lindus's subcontractor was negligent and caused over $15K in damage to our home by dumping the roll-off bin for the old roof shingles into the front of our garage. In addition to the major structural and cosmetic damage. this generated a lot of unnecessary stress and created a major inconvenience for 8 months as we had limited use (and at times, no use) of our garage space.

Lindus was initially attentive and vowed to make things right, but the situation quickly derailed through a series of delays which we believe, came from poor customer service, inattentiveness, lack of follow up, repeated excuses, and eventually a sense that Lindus did not have an urgency to get things corrected. One would think that a mistake like this would have put us at the top of their priority list to have things fixed ASAP. Wrong! We quickly learned from conversations with Lindus employees that Lindus wasn't willing to allocate workers from its other jobs to make our situation right. Instead, we were fit into their schedule as time permitted and only when they had people available. Our issue could and should have been reasonably resolved in about 6 weeks if managed properly and it undoubtedly would have been if our last name had been Lindus.

To get this issue resolved, it required multiple calls, texts, and reminders from us weekly and monthly to Lindus management to prod them along and to get status updates from them. It was rare that they would proactively call us to let us know when materials or workers would be on-site. We often had between 12-24 hours’ notice and would have to scramble to take time off from our jobs to be available to make sure Lindus’ workers and their subcontractors were actually showing up when they were supposed to and that repairs were getting done satisfactorily. Many times, their people did not show up or would cancel the morning they were supposed to be there, adding to our frustration after we had made the effort to be there for them.

After being told by Lindus on two occasions that the bricks on our house were no longer made due to the age of our home, we took the time and initiative to seek out possible replacement bricks, only to learn from a brick distributor and a brick manufacturer that our bricks actually were still being produced and sold. Pure laziness and incompetence on the part of Lindus. Excuses and mistakes continued to be made on other items (wrong materials ordered, wrong colors, wrong sizes, things installed incorrectly) and we were constantly dealing with different people because Lindus never seemed to send the same people out to manage the overall repair project or to do the work, so quality issues continually surfaced. We repeatedly asked for a list of the repair work that was being done but were never given any documentation.

Our only recourse was to withhold payment on the original roofing job to motivate Lindus to get the repair work finished. We understand accidents and mistakes can happen, but how a company responds when an accident or mistake actually does happen speaks volumes about their integrity and their company culture. In the end, we are generally pleased with the original re-roof job that Lindus did in June 2018, but their installers damaged existing soffit, fascia and other trim work that never had any issues and they thought it was acceptable to leave it that way. In fact, they never reported the damage they caused to Lindus roofing supervisors or anyone else responsible for quality control at Lindus. This resulted in additional rework and more delays which did not get completely fixed until January 2019.

Eventually Lindus did complete the roofing errors they caused and all of the other garage repairs from the original incident, although not to our complete satisfaction. In this whole experience, we will say that Lindus does did two things very well...First, they’re very good in delaying to get an issue resolved, and second, when repeatedly asked whether they might consider issuing a goodwill credit on the roof balance to offset the repeated delays, our having to take time off from our jobs, the undue stress and our having to continually follow-up with them, they did an excellent job in avoiding our calls and giving us an answer. Par for the course with these guys and truly a shame that they apparently don’t care about their reputation or doing the right thing from a customer service perspective. After 8 months, we’re done wasting our time with them and so, based on our overall experience with Lindus Construction, we do not and will not recommend them to others.