Lonestar Fiberglass Pools

I wrote a favorable review too early and I'm editing it because Lonestar never entirely completed the project.

My fiberglass form was installed at the end of January, 2021 and it's almost August. I'm left with more than $5k in landscaping and construction quotes to fix and finish it.

Lonestar was supposed to level and grade my yard but they hauled off all the dirt that could've been used for this. I spoke to Lonestar and their contracted landscapers who both told me that fill dirt would be delivered and the yard would be leveled, but it wasn't.

The pool sits in a block of concrete that stands a full 6 inches above the ground, surrounded by dirt, construction gravel, and chunks of concrete that the crew didn't clean up.

My yard has a depression from the build that turns into a small pond when there's heavy rain. There are also PVC plumbing pipes sticking out from under my porch (where they were supposed to be hidden.) The porch will need to be extended to cover them, they're just a few feet from the pool and very visible.

I've only used the pool 4 times this summer. Someone was supposed to teach me how to balance the chemicals and operate the pump controls but no one showed up to any of the scheduled appointments. The pump has about 30 settings and 25 don't seem to do anything... a user's manual was not included.

I've asked Lonestar management to address the "pool school" and landscape issues but I have not heard back.

Having gone through this, I would not recommend a fiberglass pool. The builders require payment in full when the form is installed but the work is only partially completed at that point.

SHODDY WORKMANSHIP
Don’t go with this company unless you want to start saving money now to have your concrete re-done in the future!
We started having problems with our concrete pool deck a few years after the “one year warranty on the concrete” had expired. Sure, a few cracks are to be expected in any kind of concrete and are easy to fix. What is not easy to fix is concrete that is improperly poured in the first place. We found out way too late to take advantage of the “one year warranty” on the concrete that the whole thing had been done like it was a sidewalk. Unfortunately for us the whole back side of the deck that is 12 inches from grade to the top was poured just sitting on the ground. No piers. No footings. No support. So what started out as minor cracks turned into major fissures. The patio part of the deck split right down the middle and started moving south just like the back section it was attached to.
Every professional that we have had look at repairing this mess has said the same thing: it should never have been poured that high in the back without proper piers or footings for support. Also, rebar should have been used, not the cheap sidewalk grade wire that was. Even Lonestar Pools own current concrete subcontractor said the same thing: it should never have been done this way in the first place.
We approached the owner Chris Owens about at least paying for the demolition of the defective work but he declined to give us any kind of help. Now we are looking at a $25,000+ for demo and reinstallation of their shoddy work that we have to pay for on our own.
So, if you are going to go with this company for your pool, start setting some money aside now for the future repair work to fix construction defects that they will not take any responsibility for.