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Location and Projects

Address
7700 Hwy 71 Ste 150, Austin, TX, 78735
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Master Pools of Austin

Their BuildZoom score of 0 does not rank in the top 50% of Texas contractors.

If you are thinking of hiring Master Pools of Austin, we recommend double-checking their license status with the license board and using our project planner to get competitive quotes.

Master Pools of Austin Contact Information

Phone: (512) 215-9135
Address: 7700 Hwy 71 Ste 150, Austin, TX 78735

Master Pools of Austin Austin

Quality

Alert*
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Pro tip: We generally recommend hiring a contractor with a score higher than 95.
*No active license on file. If you are Master Pools of Austin, log in and update your license info in the “Edit Profile” tab.

Activity

3 projects
 2025
4 projects
 2024
7 projects
 2023
Our building permit records indicate that Master Pools of Austin has worked on at least 14.0 projects over the past 3 years.

This is an overview of this contractor's activity. Click here to access our complete licensing and building permit database.

Experience

5 projects
 New Constructions
13 projects
 Pool and spa constructions
Analyzing permits over the last 4 years shows that Master Pools of Austin mostly works on pool and spa construction and new construction projects.

Pricing

2 projects
 < $5k
1 project
 $50k-$100k
Value Not Public: 14.0 projects
Pro tip: For more details about their pricing, check out their recent activity to see how much they have charged for different types of work.

Master Pools of Austin Reviews
2.5 out of 5 stars, based on 3 reviews

  • By Kent W.
    March 7, 2022

    This has by far been the worst experience I have ever had with trying to get pricing from a company. I understand that all Austin pool companies are busy and some are not taking new customers.

    There has not been one time has a timeline presented by Master Pools has been met and I am spending my time chasing Mark to try to get information with little to no response. I am formally requesting my downpayment back since this is a complete failure on Master Pools part to honor their end of the transaction.

    We started this in July of 2021 with our initial meeting with Mark and making a down payment. I have had to send constant emails to follow up to be able to receive any information related to the Pool Design or Pricing. We got a really high level price In late October which was 50% over the target budget and was missing multiple items we requested to be included like a HeatPump/Chiller and replacing the railing on our existing patio. Regarding the railing Mark said that he would include replacing the railing on our existing patio with a metal railing during our design discussions only to find out that it was not included and that Master Pools can't accommodate the request to replace the railing. I have been asking for detailed pricing since October (over 4 months) with no response from Mark.

    There is no way I will continue the process to build a pool with Master Pools or recommend Master Pools to anyone based on my experience.
    Response from Master Pools of Austin March 15, 2022
    As an established and qualified builder in this community, we pride ourselves on being able to build superior projects at a competitive price. Unfortunately, demand and cost have gone up and we have had to adjust our schedule and pricing accordingly. We will continue to do everything we can to accommodate our customers and build trusting relationships. Communication is very important to us at Master Pools of Austin and we apologize for the inconvenience that it caused you. Our clients are important to us.
  • By a user in Austin
    June 12, 2017
    build a custom pool
    $60,000

    DO NOT USE MASTER POOLS of AUSTIN
    They threatened me with legal action if I DID NOT remove my YELP review...

    1. I was told that the Shotcrete used in the pool was Fiberglass Reinforced by my salesman John. This was one of the main reasons that I picked Master Pools to build my pool. They were not the most affordable bid that I got. I verified this with John on 12/31/2015 and afterwards Dennis, the owner of Master Pools of Austin, affiliated with Atlantis Pools in Abilene, TX (Mother Company) called me and I verified with him as well that Fiberglass reinforced concrete is supposed to be used. The "Shotcrete" work was done on 12/30/2016. I have samples of what they used from when they cleaned out the hoses and it did not contain Fiberglass strands. I called the concrete company and found out that Master Pools never orders Fiberglass Reinforced Shotcrete in this area, to my surprise.
    Steve at Master Pools of Austin wanted to upgrade the plaster to Pebble Sheen which is worth about $1200.00 to compensate for this error. All I wanted is what I was promised, the correct shotcrete.
    2. Master Pools of Austin has not furnished me with a 3-D rendering of my pool as promised by John. This was promised 9/14/2015. I never received the drawing.
    3. The floor contour change that was made in the field about 12/02/2015, where I would have the 3'6" deep water extended 4' and the 7' deep end would be a bowl instead of a contour was not followed. Now no one at Master Pools of Austin remembers this change being done.(except for the former employees familiar with the job) My signed document, that I was not furnished a copy of, seems to be missing from the file at Master Pools of Austin.
    (NOTE: This change was done during the excavation period at the first part of December 2015. I have spoken with Lee [1/17/2016], the excavator operator and he told me that he remembers that day and he did the excavation per the changed plan. He also told me that he no longer works with Master Pools of Austin.
    4. No one at Master Pools of Austin informed me that the assigned Foreman/Supervisor (Shane) no longer works for Master Pools of Austin and there would be a new Foreman. This would explain why there was no Foreman on site during the entire Shotcrete step (12/30/2015) as promised. Had I known there was not going to be a Foreman on site I would have stopped Shotcrete pour for that day and rescheduled this phase.
    5. The skimmer is improperly placed, too low and concreted in (during the Shotcrete phase 12/30/2015). Now my "NEW" pool structure will have to be compromised or some kind of patchwork repair to the skimmer area because of lack of supervision by Master Pools of Austin.

    The only offer from Master Pools of Austin as a compromise is "Upgraded Plaster"

    The owner, Dennis, told me that the skimmer will work just fine, just don't fill the pool all the way up and that will also address your floor contour problem...REALLY wonderful fix for Master Pools screw-up????

    2nd CHANCE:

    A re-review of Master Pools of Austin reveals that not much has changed from the first review.
    Dennis, the principal of the company did offer an upgrade in the plaster for the "Shotcrete" confusion.
    They did bust out the misplaced skimmer and re-Shotcrete in a new one in the correct position. Now I can fill up the pool correctly.
    I never have received my 3-D drawing of my pool as promised.
    The floor issue was considered and "WAS" going to be addressed during the plaster phase. There was a new supervisor assigned to the project and he has kept in touch very well, been at the job site a lot of days.
    The flat work/decking phase turned into a DISASTER. for 290 sq. ft. of patio it took 10 days of doing and tearing up and redoing 3 different times and it still looks like elementary school children did the work. I was even asked by the paver contractor if I could go and rent a soil compactor because the he did not have a driver's license and credit card and he could not rent one. I didn't want any more delays so I went and got one for 2 days. Boy was I a sucker. I paid $9889.60 for 290 sq. ft. for entry level paving stones and the craftsmanship is way south of that kind of money? (Wow, I just got another bid to have 400 sq ft of expensive paving stones done for $5900.00. What a difference!!) After the 3rd try was done I asked that it all be removed because it looked so bad and I would just get someone else to do the flat work. I told them to take it off of the project cost and remove the material and Master Pools refused to do so. At this point they have been asked to leave my property. So I tried to give them a chance to complete the project as promised under the terms of the contract but it has not happened.
    I hired another pool builder to finish the job and it costs me $10,000 more than the original bid.

    Use Master Pools of Austin at your own risk.

    Read more
  • By Anonymous
    May 17, 2015
    Pool remodeling
    $6,000
    15 days
    Honored the warranty on a poor workmanship

    I purchased a dyed plaster from Master Pools in October 2013 which started to show gray marks after a few weeks. After a few months those marks were declared from an expertise to be [burn marks (trowel marks) on a newly re-plastered pool. Gray marks from "calcium chloride dehydration”]. Marks appeared after few weeks and have been left untreated after repeated requests and warnings to the builder. My pool has been maintained all along by a professional pool maintenance person who works for me for 10 years, have extensive expertise in new plaster startup. Regardless of the reason for the issue Master Pools has committed to re-plaster my pool in the fall 2015 and I am glad the are honoring their warranty.. Thank you Master Pools
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Building Permits by Master Pools of Austin

Sort by: Notable Notable | Date Date | Job Value Job Value

This is a sample of this contractor's permits. Click here to access their complete permit history.

Building permit
4828 Calhoun Canyon Loop, Austin, TX, 78735
2023-11-21
New inground swimming pool and spa w req'd enclosure device and concrete decking for existing 2story single family residence
Valuation:
N/A
Permit #:
2023-002112 BP
Status:
final
Fee:
$743
Permit Type:
R- 329 residence ...
Building Type:
N/A
Building permit - demolition
6202 Shadow Mountain Dr, Austin, TX, 78731
2023-02-27
Building permit - demolition - total demolish of a wood deck 481 sq ft circa 1979 ***the building shall not be demolished until after the contractor has fulfilled the neighbor notification requirements outlined in steps 5 & 6 of the demolition webpage.*** - r- 649 demolition all other bldgs residence
Valuation:
$1
Permit #:
2023-023481 BP
Status:
filed
Fee:
$321
Permit Type:
R- 649 demolition...
Building Type:
N/A
Plan review - demolition
6202 Shadow Mountain Dr, Austin, TX, 78731
2023-02-16
Plan review - demolition - total demolish of a wood deck 481 sq ft circa 1979 ***the building shall not be demolished until after the contractor has fulfilled the neighbor notification requirements outlined in steps 5 & 6 of the demolition webpage.*** - r- 649 demolition all other bldgs residence
Valuation:
N/A
Permit #:
2023-018727 PR
Status:
filed
Fee:
$340
Permit Type:
R- 649 demolition...
Building Type:
N/A
Plumbing permit
4828 Calhoun Canyon Loop, Austin, TX, 78735
2023-07-31
New inground swimming pool and spa w req'd enclosure device and concrete decking for existing 2story single family residence
Valuation:
N/A
Permit #:
2023-002112 PP
Status:
final
Fee:
$192
Permit Type:
R- 329 residence ...
Building Type:
N/A
Electrical permit - new
4828 Calhoun Canyon Loop, Austin, TX, 78735
2023-01-06
Electrical permit - new - new inground swimming pool and spa w req'd enclosure device and concrete decking for existing 2-story single family residence. - r- 329 residence structures other than building
Valuation:
N/A
Permit #:
2023-002112 EP
Status:
filed
Fee:
$282
Permit Type:
R- 329 residence ...
Building Type:
N/A
Building permit
701 E 11th St, Austin, TX, 78701
2023-09-22
Swimming pool remodel install new plaster vgb main drain and plumbing steps ada chair lift and hand rails depth markers signage equipment tilecoping and acrylic wall to indooroutdoor pool for existing hotel
Valuation:
N/A
Permit #:
2023-122467 BP
Status:
issued
Fee:
N/A
Permit Type:
C-1000 commercial...
Building Type:
N/A
Building permit - new
7605 Seneca Falls Loop, Austin, TX, 78739
2023-02-28
Building permit - new - new inground pool - r- 329 residence structures other than building
Valuation:
$96,588
Permit #:
2023-023926 BP
Status:
filed
Fee:
$274
Permit Type:
R- 329 residence ...
Building Type:
N/A
Building permit - new
4401 Parkwood Rd, Austin, TX, 78722
2022-04-14
Building permit - new - pool and hot tub complete app received 1/20 - r- 329 residence structures other than building
Valuation:
$120,000
Permit #:
2022-049574 BP
Status:
issued
Fee:
$773
Permit Type:
R- 329 residence ...
Building Type:
N/A
Building permit
3207 Overcup Oak Dr, Austin, TX, 78704
2025-05-22
New in-ground pool (513 sqft)
Valuation:
N/A
Permit #:
2025-059237 BP
Status:
issued
Fee:
N/A
Permit Type:
R- 329 residence ...
Building Type:
N/A
Building permit
11213 Rooney Cv, Austin, TX, 78739
2023-05-30
New pool with required enclosure and concrete deck rock waterfall heater or autofill
Valuation:
N/A
Permit #:
2023-066205 BP
Status:
issued
Fee:
N/A
Permit Type:
R- 329 residence ...
Building Type:
N/A
Plan review - new
4828 Calhoun Canyon Loop, Austin, TX, 78735
2022-11-07
Plan review - new - new swimming pool/spa with 428 sq ft concrete deck - r- 329 residence structures other than building
Valuation:
N/A
Permit #:
2022-165964 PR
Status:
plancheck
Fee:
$923
Permit Type:
R- 329 residence ...
Building Type:
N/A
Electrical permit - new
12301 Terranova Cv, Austin, TX, 78739
2021-03-15
Electrical permit - new - new pool construction in-ground pool w concrete deck. - r- 329 residence structures other than building
Valuation:
N/A
Permit #:
2020-119042 EP
Status:
final
Fee:
$318
Permit Type:
R- 329 residence ...
Building Type:
N/A
Electrical permit - new
6304 Gato Path, Austin, TX, 78731
2021-07-15
Electrical permit - new - new 335 sqft. in-ground swimming pool - r- 329 residence structures other than building
Valuation:
N/A
Permit #:
2021-024847 EP
Status:
final
Fee:
$340
Permit Type:
R- 329 residence ...
Building Type:
N/A
Electrical permit - new
2503 Trailside Dr, Austin, TX, 78704
2021-01-15
Electrical permit - new - new inground pool with required enclosure device for new 1-story single family residence. - r- 329 residence structures other than building
Valuation:
N/A
Permit #:
2021-006346 EP
Status:
filed
Fee:
$313
Permit Type:
R- 329 residence ...
Building Type:
N/A
Building permit - new
3324 Azalea Blossom Dr, Austin, TX, 78748
2019-01-07
Building permit - new - new 405sqft in-ground pool and 139sqft of concrete deck at existing single family residence. - r- 329 residence structures other than building
Valuation:
$80,000
Permit #:
2019-001210 BP
Status:
final
Fee:
$214
Permit Type:
R- 329 residence ...
Building Type:
N/A
Electrical permit - new
4401 Parkwood Rd, Austin, TX, 78722
2022-06-01
Electrical permit - new - pool and hot tub complete app received 1/20 - r- 329 residence structures other than building
Valuation:
N/A
Permit #:
2022-049574 EP
Status:
final
Fee:
$340
Permit Type:
R- 329 residence ...
Building Type:
N/A
Plumbing permit - new
4401 Parkwood Rd, Austin, TX, 78722
2022-08-23
Plumbing permit - new - pool and hot tub complete app received 1/20 - r- 329 residence structures other than building
Valuation:
N/A
Permit #:
2022-049574 PP
Status:
final
Fee:
$213
Permit Type:
R- 329 residence ...
Building Type:
N/A
Building permit
4604 Lasso Path, Austin, TX, 78745
2023-06-02
New swimming pool w concrete deck
Valuation:
N/A
Permit #:
2023-068903 BP
Status:
issued
Fee:
N/A
Permit Type:
R- 329 residence ...
Building Type:
N/A
Building permit - new
12301 Terranova Cv, Austin, TX, 78739
2020-08-21
Building permit - new - new pool construction in-ground pool w concrete deck. - r- 329 residence structures other than building
Valuation:
N/A
Permit #:
2020-119042 BP
Status:
final
Fee:
$283
Permit Type:
R- 329 residence ...
Building Type:
N/A
Building permit - new
3201 Locke Ln, Austin, TX, 78704
2022-05-04
Building permit - new - new construction of 270 sf pool - r- 329 residence structures other than building
Valuation:
N/A
Permit #:
2022-053971 BP
Status:
issued
Fee:
$304
Permit Type:
R- 329 residence ...
Building Type:
N/A