MELO POOLS

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• By Lisa C.

  October 20, 2022

  Pool remodel

  My Plaster was molting and cracked with hollow spots. Just just a matter of time before it fails. Original copper plumbing from 1960 was left in place, but failed under pressure from the concrete demo and repour. I had sand blowing through the inlet. The concrete deck has tool
  Joints that do not match the other side. A giant mess.

• By Kelly K.

  September 30, 2021

  New pool construction

  $120,000

  My family could not be more disappointed with the quality and service provided by Melo Pools.

  We paid over 100k for a top end infinity pool, and have had non-stop issues with the tile job done by Melo. Within 6 months of completion, the tiles started falling off all over the place. This is a 2nd home, and every time that we came to vacation we arrived to find a lot of tiles missing. We'd contact Melo, they would make various excuses to try and avoid having to deal with it, and then say they'll come repair it. Each time we'd return to the home, there were more tiles missing and this process repeated for several years.

  After a number of years dealing with this, and a serious cut on someone's foot from the poor workmanship, we requested that they redo the job. We had gotten opinions from several other contractors/pool professionals, who all noted that the tile job was not done properly, and that these issues would continue. Melo continued to try and evade the issue, and it was a painful process to get them to even respond.

  We eventually got to the point where we insisted on a complete redo so that we weren't dealing with this every visit, and only after making clear we'd be filing a complaint with the California State Licence Board if they did't agree to repair. However, after agreeing to do this, we tried to schedule a time for approximately 2 years while Melo made constant excuse about how busy they were and they'd get back to us later with a time. This went on for months and not once did they reach out to us.

  On our last visit, the excuses continued, and we advised we had no choice but to make a claim on their contractors bond, as these things have to be done within certain time limits.

  We recently sold the property, and had assured the new buyer that Melo would schedule the repair with them, and when attempting to do this Melo's new excuse was that since we notified the bond company of the issue, they were going to punish us by refusing to do anything about it. It became very clear that they had all along intended to delay, delay, delay and then find a very dishonest excuse fully lacking in integrity to get out of fixing their shoddy workmanship.

  After several years of never being able to fully enjoy our pool, multiple cuts/injuries to guests and children that Melo was made aware of but took no action on, we are now left with having to file complaints with the CSLB and on their contractors bond to investigate the substandard work. It may very well be that they intentionally delayed this, and took advantage of our good faith, to the point were these time limits have run out.

  I see this company has many good reviews, so perhaps the problem is that the Owner's son is now in charge and would rather spend his time seeking out new business, instead of taking care of previous clients that spent 100k+ with them.

  I would avoid this company at all costs.

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• By Malia R.

  December 1, 2019

  Build pool

  $75,000

  Our pool is complete and it is a work of art.
  From onset, Albert, Moises and their team have been amazing to work with throughout this entire process. They truly are here to make a new pool owner feel 100% comfortable and are commendable with their customer service. Allow us to walk you through our process that may help you decide to "take the plunge" with Melos Pools.

  On Day 1 we made an online inquiry on Yelp. Melos responded back immediately to assess our questions and be included in our bidding process.
  Albert Jr. came out within the week, measured, designed, and created a comp that blew us away both in beauty and within budget. Their service within 2 weeks of initial outreach exceeded expectations. When investing in a backyard of this magnitude, a person wants to feel comfortable and this family owned business does that incredibly.

  The process was timelined. Albert's team kept us in the loop every step of the way. They work with a lot of moving people and parts, but will always communicate with you. Although we had a few areas to address along the way, some of the tile needed to be tweaked and cement is always tricky, guess what, no questions asked, they arrived to make it perfect. And it was. From explaining the pump, the app, the maintenance, we are confident we made the best choice for our pool contractors. Should we ever move, and look to build another pool, we'd use Melo's again...and again.

  Words cannot express how pleased we are with the integrity, the professionalism, the final product and give them our highest recommendation. If you'd like to reach out to us to learn more about our experience, please reach out.

  Malia Rivera & Rich Rodriguez

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