Metroplex Pools

Metroplex Nightmare! I probably don't have enough space here to list out all of the problems and issues we had getting our pool installed from Steve. Look at past reviews - all the good ones are more than a year ago.
Started install last October -Steve's words - "we will have you swimming in 10 days"! - 6 months later I finally gave him the last payment just to get the struggles and frustrations out of my life and finished everything else myself.
The 3 guys that dug the hole and put pool in did an awesome job. Very satisfied with them. Then concrete guys came out - they did okay. My concrete is now cracking less than 6 months later though. Then the nightmare started - Steve told me he was turning everything else over to a guy named Greg who would handle everything else from there on out. As stated in other reviews, guys would come out without any notice, would not show up when they said they would, and when they did they never did anything. The waterfall was built wrong and leaked many times. They had to tear it apart twice, and then finally just packed it full of crap so we wouldn't know if it leaked. Greg ordered the wrong tile for our pool, and had it installed. Then we get the freeze over the winter. Water was in pool, lines and equipment - but electrical wasn't hooked up. I called Greg a week ahead and made sure he would have equipment running for the freeze protection, and he said he would get it done by the end of the week. I waited, and waited, and waited. The front came through on a Saturday night. Temps dropped below 25 and I finally went out to hook the electrical up myself only to find out that what they had done so far, was wrong anyway. I had to stay up all weekend to keep resetting the breaker as it would trip every hour or two because they tried to cut corners and do the wiring themselves instead of using an electrician. I sent Steve an email on Monday and told him he was fired. Do I get a call from him? Do I get a text from him? Nope. He sends a sub-contractor out to try and beg me in to letting them finish the job.
Then Steve tries to save money again by not having the electricians come and fix the issue, and again, tries to have other subs fix it - which doesn't work. After 5 trips out by the actual electricians, and all of the equipment that got mounted to the siding on my house being pulled off and moved several times which has now left holes that need to be filled and painted -the actual electricians solved the issue.
6 months of nothing but issues, excuses, no communication, no results - and I only heard from Steve twice the whole time - 1st when I fired him, and then 2nd when he couldn't understand why we hadn't released the last payment even though we were still nowhere near finished. Steve knew the entire time we were having issues and problems - and never bothered to call, text, email, or whatever. It's your company MAN! Take some responsibility for what is happening. And start listening to what people are saying instead of replying to everything with - "You're gonna have an awesome pool when we're done".
He just wanted the money.
My wife and I are about the easiest going people around. We were in no rush to get the pool done, especially over the winter. I typically don't leave bad reviews, unless it is something that other people need to be aware of. We are real people, and live in Howe, TX., and the above just barely scrapes the surface of what we went through. So, unless you are ready for nothing but excuses and frustration in your life and have the ability to finish the work yourself - I would stay away from Metroplex Pools and Steve Fultz.
Spent almost $80,000 for the pool -cost me way more than that fixing his mistakes, issues, and items they chose to ignore, not counting the stress and BS. You don't even deserve the 1 star!