Mitch Clemmons plumbing

I had a subpar experience with Mitch Clemmons Plumbing. I had low water pressure for one of my bathroom faucets and low water pressure for hot water throughout the house so I needed some plumbing remedies. Robert come on site for my initial estimate and he was kind, professional, and knowledgeable about my circumstance. He suggested a tankless water heater flush for my immediate problems and a water softener installation for a long term solution.

He did the water flush and unfortunately somehow it ended up causing 3 other faucets to have weak water pressure. What was supposed to be a one hour job turned into a 5 hour job as he labored through fixing the other faucets. He fixed the kitchen faucet and it worked great, but 2 other fixtures were still broken as well as the dishwasher which I later discovered. Mitch even came on site and stated that in his 20 years of experience he never encountered this situation. To my dismay I ended up having to pay for the extra hours of labor, which I wasn't please with but perfectly willing to do so because Robert was such a pleasure to work with. He suggested an air compressor will solve the problem and so we had a future pending appointment for more work. I ordered a water softener and cartridge replacements to save my water fixtures.

Before my next service, I emailed at length with Matthew and Robert. I spoke at length with Scott requesting a discount for my $625 service because I paid $300 for yielding a negative result. From 1 broken water fixture to 3 weak water fixtures and a non working dishwasher. Quite a price to pay for broken equipment. Scott wanted to help me out and asked what might make me happy so I requested a 40% discount because I lost 2/5 additional water fixtures. I didn't see this as haggling, but a logical discount of fixtures that broke seemingly as a result of the "service" I received. I could have paid anyone to break 2 more water fixtures. I didn't want to do the water softener installation yet because I have been unhappy about my results and because it's expensive so I requested to the air compressor first and if it is actually done successfully then I might consider doing the water softener installation with them. Scott called back and told me he could offer me a 25% discount for $500 and so I was content.

So 2 weeks later, a new plumber, John, comes in. I'm surprised because I was hoping Robert could tackle this issue again because he's familiar with the situation and he provided the solution. However John came to install the water softener. So I had to recount the series of events for John and then called the office to make sure they're honoring my discount. I spoke with Charlene Clemmons and she has no records of this and says John came on site to do both jobs. I recount the series of events to Charlene and tell them about the concerns I've had and says that whoever offered me a discount had no authority to do so. She reminds me that I can go somewhere else as if I didn't know I had the option to go a plumber of my choosing. Meanwhile someone in the background is yelling "tell him to go somewhere else". I had great customer service when I was a prospective client with an expensive water softener installation. And so because of a $125 difference John leaves and I have called the office back, but they don't want to help me unless I do both expensive jobs. So I wanted to unwrap how unprofessional Mitch Clemmons gets when the job gets challenging. I think these plumbing circumstances could have happened to any plumber to anyone, but I would have expected more empathy from a company that harps on their excellent customer service.

TL;DR Robert and Scott were patient, knowledgeable and very accommodating. Mitch and Charlene did a great job at training their staff, but they had no trouble speaking rudely and dismissing me.