Modern Roofing

My roof was long overdue for a replacement, so I got quotes from three different folks. Modern Roofing came in lower than others and the sales process was detailed and they had good reviews! So I chose them. But it was a pretty horrible experience having them replace the roof.

Communication issues started pretty much immediately - I had to initiate all conversation to figure out what was happening, when folks were showing up, and where in the project we were. Andrew S never once proactively communicated, and I had to let him know about the problems, instead of the other way around.

I'd spent awhile picking a shingle color I liked, only to be told a week later it wasn't even available in California. A good example of how disorganized and uncommunicative the entire company was.

Day 1 of work - they broke the neighbor's window from a leaf blower sliding off the roof. Debris from my old shingles were absolutely everywhere, including on top of three neighbors' roofs up and down the street. Multiple asks to clean it up went unanswered (though they did clean a little bit eventually). There's still debris there today.

Price ended up being 150% of the original quote... making them the most expensive of the companies I researched because apparently 1400 sqft of OSB + install costs ~12k. That's with a 15% "discount" because that much wood was covered in the original contract. Of course they couldn't tell that it was going to be necessary up front... They took advantage of the project being partway done, shingles missing, roof exposed to the elements, and pressured us to move it forward. It's an exorbitant upcharge but I had no real choice but to pay it and move forward. Completely scummy.

Gutters took an extra week... and of course were the wrong color. Took another week to get them to reinstall the right color, and creepily, I just noticed them a different color one day. No communication whatsoever about when they were swapping them or that someone was going to be in my backyard doing work. This was the norm for the whole project.

One day it rained, they knew about it because they didn't come to work on the roof that day, but left the exposed roof untarped so it rained in my kitchen where there's no attic (and I'm sure it rained in the attic too). They sent someone over to tarp up when I called Andrew S, but again, absolutely zero thought going into the project from the project "manager."

The vents that they installed? Wrong side of the house from what we discussed upfront. When we build out the attic, we'll now need to move them to the other side.

Payment schedule? Naw, just a huge lump sum at the end.

I have no faith in the quality of the work given the horrible experience and rushed, cut-all-the-corners feel throughout. Almost nothing went right. Stay away from this company, project manager, and anything they try to sell you.