Do you work for this business? Unlock this free profile to update company info and see who's viewing your profile.

• By Erik S.

  August 31, 2023

  Repair AC

  $1,000

  TLDR: Moises from MSR was responsive, transparent, honest and saved us money. Couldn't have asked for better service. Details below!

  Issue: Our A/C on our Carrier Infinity was turning off/not working consistently for about 3 days and we called another HVAC company (Clarksville) to take a look.

  Issue with initial company: After Clarksville left the unit completely stopped working (no communication with outside unit was the message on the thermostat as compared to previous error of "95-high current lockout" where it would come on periodically).

  Clarksville sent out another HVAC tech based on us calling for updates a few days later, that HVAC tech had no idea what was going on and was sent out to evaluate us for a new HVAC system so it wasted our time and his (our unit was purchased new in 2017).

  A few days later they stated our compressor was bad, and then took a few more days to get us a quote. They quoted 2k for the repair to include the fact that the parts are warrantied but refused to break down their bill to show what we were paying for, what amount was parts/labor etc. They stated "that's just not how our quotes work".

  Follow up - switching to MSR: We reached out to other companies in the area since the one we were working with wasn't being very transparent or responsive, Moises from MSR responded that same evening we put out the request and came over to look at the unit.

  In the case it was the compressor he gave us a breakdown of the costs to include refridgerant with the current prices of it, disposal, how much we would need, etc and was responsive and transparent right from the start. From there he worked directly with Carrier (who has not the best service call hours) to troubleshoot the unit and ensure it was the compressor - IT WAS NOT. It was the inverter board.

  From there he worked to find out where that part was in stock with Carrier for warranty, found out it wasn't in the area and had paid up front for express shipping to get the part in. He confirmed the part came in, came out to get the old one to swap it out same day, replaced it, made sure our AC was working up to par and then provided some maintenance/cleaning to the unit.

  He saved us a ton of money, kept us aware of the details every step of the way, was responsive, left our unit and the area cleaner than when he came and was overall wonderful to work with. We'll be working with MSR from now on going forward for our HVAC system.

  Read more