Mountain States Cabinet & Millwork

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• By Anne L.

  August 17, 2016

  $35,000

  240 days

  On September of 2015, we were looking for subcontractors and information regarding the remodel of our home. We contacted a solar company we found on-line. We scheduled an appointment for them to come discuss this with us. At that time they informed us they also did cabinets, counter-tops, windows, and many other items. We thought that was great and they sent their contact to us to discuss the potential for utilizing them for this work. We met several times and finalized our project to include all cabinets, windows, sinks, counter-tops etc.

  We feel they offer a bait and switch program for a wide variety of reasons: sent by the solar company, they told us all sinks we wanted after showing them the types of sinks we were looking at were included, we told them we wanted quartz counters and showed them the type of materials we wanted that was comparable in their shop. When we went to the stores they sent us we were made to select other materials because they said it wasn't in our price, when we went to pick out our sinks told the only thing we had was a plain white sink in our budget.

  We had multiple failed issues such as the windows we picked out and told them we wanted was a chocolate brown and when delivered they started to install were an almond color, was told the only fix was to paint them and we would have to pay for that, we had numerous mismeasurements, missed windows that were clearly on our plan, they brought the rear windows and our framer told us they were the wrong size. When contacted they said they would have to reorder and we would have to eat the cost of windows. They said they would bring the others out for us to use if we wanted somewhere else, but never did. They wanted us to pay for these even though it was their issue and they still had the windows. Due to all the issues we made an agreement to not pay for anything further until delivered all materials to the job. They never delivered all materials. They tried to extort more money from us even though they never had all the materials at our home for installation. We had to complain over and over about them pulling their installer off the job site as we were going to be homeless and had a timeframe to meet. They promised they would meet our deadline but never did. They continued to try to extort the final payment from us when they have never had all materials on site. They have produced subpar work like the counters which are not finished, they have never provided all the inserts they promised, they have made cabinets in the basement that are not deep enough to hold adequate storage, they have left a dangerous situation on the island as it isn't supported and we have grandchildren, they have used materials that are not even matching such as the facing on the peninsula, they have brought doors that were solid when they were supposed to have glass in them, they have made a cabinet that covers our dryer vent and we can't use the vent, they have rough seams, scratches in the counters, they never made an adequate stand for the refrigerators to stand on, they have cabinets that are supposed to have accessible store inserts that don't exist, they even missed an entire cabinet that was on the design that we had to point out and they failed to finish that cabinet with required insert for garbage. They have put us in a situation that my 83-year-old mother has moved to
  Florida to live with another family because it was so disruptive and stressful. She lived here in this home for 55 years. They have now refused to finish, started a lawsuit even though we agreed to pay for the work as long as it was finished to our satisfaction and all materials and inserts be provided. They agreed but rescinded when asked to keep their word about the inserts. They would rather pay an attorney then provide the materials they agreed to provide.

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