Mr Rooter of North Central Ohio

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• Anonymous

  August 19, 2012

  I found them in the phone book. We were having a drain problem in a new bathroom and my normal plumber said that he believed the drain was plugged under the basement floor and he did not have the equipment to unplug it. He suggested I call a company that performed drain cleaning. Mr. Rooter's rep told me on the phone that if they could not help me it would be a $75.00 call out fee and that would be it.
  
  They came and almost $400.00 later we were told we still could not use the bathroom or kitchen drains until someone came back at another time and that it would cost an additional $800.00. After much discussion that price came down to another $400.00. We were told that they would put a camera in our drain and record it on DVD but they would not give us a copy unless we paid for it but that they would have it on file. The next day I called Roto Rooter who came out and did everything that Mr. Rooter had done for the original $400.00 plus everything they said they were going to do for another $400.00+ for a TOTAL of $265.00. It took them less than 1 1/2 hrs. No problems since.

  I called Mr. Rooter and asked for part of my money back. They kept saying they would call me back by a certain date and time and they did not. After they figured out that I wasn't going away they finally offered to send a supervisor to look at the drain in my basement but they would not promise me any money back. When I asked why they couldn't look at the DVD that the technician said he would be recording for Mr. Rooter's record they couldn't give me an answer. They said they just had to get back into the house and look again. After much thought and talking to others who had used Mr. Rooter and the horror stories they told me I decided I didn't trust them in my house for any reason. I firmly believed from dealing with them thus far that they could damage my drains and then I would have to pay someone else to fix yet another job they messed up.

  If you use Mr. Rooter you will be sorry.

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