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• By Boris S.

  November 8, 2023

  I have never had a worse experience with a repair person/vendor as I've had with MyDad'sPlumbing. My wife wanted a new faucet in her bathroom. We bought one at Lowe's. Lowe's recommended MyDad'sPlumbing. When the plumber arrived to replace the faucet, I told him the exsisting drain was fine and should not be replaced. He replaced the faucet, then he removed our drain. The plumber then tried to install the new drain pipe that accompanied the faucet. It would not fit the drain hole in our sink. I told the plumber to replace our drain pipe. The one that did fit, and worked fine, but he removed. He told me that he "damaged" our drain pipe during removal and he would not replace it. I did not see our "damaged" drain pipe. The plumber told me to buy a new, smaller drain pipe. He then removed the new faucet from our sink. I asked him to re-install our faucet that he removed. He refused, telling me Lowe's prevents him from "re-installing removed faucets."
  I can understand Lowe's not wanting plumbers removing components from one house and then selling the removed components to another house, but re-installing an owners component to it's original position is acceptable. I spoke to a Lowe's employee in the Lowe's Installation Group and he completely agreed with me. If the plumber could not complete the job properly he should re-install the owners own components back in place if requested.
  The plumber packed up and left our house. After he left I saw that we had an empty sink. WITHOUT OUR KNOWLEDGE OR PERMISSION the plumber took our faucet and drain. They were our property and if the plumber refused to re-install the faucet and drain I could have had my adult son do it.
  I emailed MyDad'sPlumbing trying to get the components back. The person I had email dialogues with was friendly and helpful. We disagreed on a number of issues but the dialogue was good. She would try to get the components back to us. The following day I called and a different person spoke to me. She was most RUDE and CRUDE. I got the distinct feeling, "The customer be damned, it's the company that's important!" We did not get along! She was NOT going to provide any help, support, or suggestions. I did get an email response from my first contact. She notified me that my components "were trashed" and could not be recovered.
  To top it all off, "My DadsPlumbing" is charging us $306.19 for providing us with an empty sink. We're disputing the charges! The sink was in working order before their plumber arrived, removed and "destroyed" our faucet and drain. All was done without our knowledge or permission!
  Somewhere there must be a word for that.

  ps: A plumbing supply house provided us with a very similiar model faucet and drain pipe. They also recommended a plumber. The new plumber installed the faucet, scraped off an oxide layer that built up inside the sink outer drain tube, and slipped in the new drain pipe. All done in less than an hour and at a little more than one half (1/2) the "MyDadsPlumbing" price.

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