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• By Robert I.

  January 25, 2023

  Fix Heater

  $500

  Ordered the wrong unit.

  Their tech Andrew first visit was in the morning, for about 10 minutes, when he told me it was a simple fix. Lint was on the ignition starter and was not communicating with the unit. The fix lasted about 10 minutes. I called their office and Siearra said that Andrew was already too far and would have to return in the afternoon. When Andrew showed up for the second time, he informed me that it was the mother board on the unit, was shorted and it had to be ordered.

  When I asked how long he thought it would take, Andrew told me it would be in at the end of the week, and he would be back to install it. When I called on Friday, I was told that they were not sure if the part was delivered and would have to call me back. That never happened so I called on Monday morning to hear that it snowed and that their parts guy did not show up. So, I called Tuesday morning and was told that they had the part and would be at my house by 11am, Then I got a call back saying that this needed to be rescheduled and he would not be able to get there between 1pm and 3pm.

  At 3pm Andrew called me and said he will not be able to get their until 3:30pm. When he showed up, he said that it would take about 10 minutes to install the board. Shortly after that Andrew says that the company ordered the wrong part and that they might have the part at the shop. I ask him to call the company to check and his reply was NO ONE is at office 4:40pm and everyone had left for the day, and that he was going to do me a "SOLID" and check in the morning to see if they had one. Not sure why I would need a favor when I am the customer.

  Told me that he would call me by 8:30 am the next day to let me know and to see if he could fit me into his schedule. Well, that happened either way.

  This company is very unprofessional, and Andrew was very rude when I asked him if he would send me the tracking # so that I could check the progress of the part. Told me that it is against company policy.

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• By Jill B.

  September 2, 2022

  I want to give David with Nichols Mechanical a shout out! What great customer service! Another company came out to this morning to fix our air conditioner and it already wasn’t working again when we got home from work! I called them right away before 4 o’clock and they didn’t answer the phone! Then at 4:17 I tried again and of course their closed! I already waited for the company to come since last Saturday! Anyways I called my home warranty company to tell them to dispatch another company that’ll come sooner but they said they just dispatch and it’s up to the independent contractors to schedule when they come out so I called them all and found David with Nichols mechanical (the owner himself) willing to come out tonight on his way home from picking up groceries at Costco. He worked until 8 tonight in the dark to get us up and running! So far so good! Funny thing is he just replaced the same thing the company this morning replaced so either it was a faulty compressor fan motor or the company replaced it with a used one that didn’t work long! I’m not sure what happened but I sure am excited that David came to the rescue! I truly appreciate him working late when no one else would and got us going! It’s been so hot in our house for a week! I’d recommend this guy to everyone! He literally was fixing ours and talking to one of his technicians helping him to fix another unit somewhere else! This guy is my hero tonight and I hope he has a blessed weekend! He literally put his food on ice in order to help us before heading back home to cottonwood! What a great guy! I’ll request him next time! ? Here’s to getting some sleep tonight with air! ❤️ If you need any work done please give this guy a call! His name was David Nichols with Nichols Mechanical! His wifes name was Desiree and was very pleasant to speak with as well! I’m calling my old republic home warranty company tomorrow to let them know this company was wonderful to work with and he came after hours even just to get us running which old republic has contracts with companies so most won’t come after hours cuz they don’t get paid anymore which is why I want to throw people his way because he deserves it and in my opinion went above and beyond! That’s what’ll make him stand out above the rest!

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