North Jersey Pro Builders

I will start with the positives: The head of the work crew is wonderful. He goes out of his way to fix any issues and is a super hard worker. That’s it for the positives.

The negatives. The website states they are in communication with you the entire step of your project. That’s a complete lie. You’re lucky if you get a response from them within two days of any questions you ask. They only respond to email (they won’t pick up the phone). We never saw the owner once at the property except to sign the contract. Part of the project was during COVID, so we requested a Zoom meeting multiple times with the owner to discuss the project and questions we had. He refused each time because he was afraid we would, “Yell at him”.

Speaking of the contract, we specifically stated at the initial meeting what our budget was, and that we did not want a simple “box on a box” second floor addition. We wanted character with peaks and such. They drew up the plans and what do they give us? A box on a box. It will be considerably more money to create what we want. Red flag #1.

During our second design meeting, the owner did not show up. Instead, he sent someone who had no idea what the project consisted of and gave us all the wrong information. Another red flag.

Forget what you see on home renovation shows. The process was excruciatingly slow. We actually reported them to the BBB because they would not start the project. They tried to paint us as uncooperative and hostile clients. We had wood sitting in the driveway for over a month with no construction being done. One aspect of the project would be completed, then we’d wait 2 weeks to a month for the next portion to be completed. There was never any communication as to what was happening, when it was happening, or what was next. The only labor force consisted of subcontractors demolishing and framing the roof. The head of the work crew built the chimney all by himself, shingled the roof all by himself, and sided the house all by himself. We actually watched a 3000 ft2 house two doors down get built from the ground up and put on the market in the time it took this company to finish framing.

As the project progressed, we had some ideas we wanted implemented. They completely ignored them and did what they had already planned. It’s been almost three years since we signed the contract. We’re still waiting for some screens for our new windows. They have ignored all our requests for the missing screens, essentially breaking the contract. Summing up, avoid this company at all costs.