Northeast Power Dry

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• By J. S.

  January 11, 2022

  Basement dry out

  $3,000

  While they do the work you hire them to do just fine, the company is awful to deal with. They plug a bunch of fans into the walls along with dehumidifier and air purifier that's about it. For us this overloaded the circuits and blew our breakers for that area within minutes. We called the company to let them know and they said someone would call us back...never happened. They showed the next day as schedule to check the progress and when told about the issue they just rearranged how they plugged things in which not surprising had the same result. Technician tried to reset the breaker on his own so we wouldn't notice. He wasn't successful though because it blew again. They left with 2 of 8 fans working. I again called the office to say no more and to ensure we weren't charged. The person who answers couldn't do anything but say someone would call us back. Called again and technician returned to rearrange the plugs again but my wife wouldn't let him as I was in my way back home. He then used derogatory language about her in Spanish...which she understands. I declined any further attempts at using extra fans and said he could take the fans I was done trying the same thing over and over. Next day they got the rest of the stuff. A MONTH LATER they finally called to collect payment but during that month had never returned a phone call nor any of my multiple emails. I was told I'd only be charged for what was used in our house. Having never seen a bill I demanded one before I paid anything. When I saw the bill they charged for all the equipment even though only 2 fans used, COVID respirators (never used, technicians didn't even use masks), charged to disconnect washer/dryers (never touched them), and to top it off when I called about it I was accused of trying to perpetuate insurance fraud! After going back and forth they removed one day of use of 6 of the fans even though they were never used, and the washer dryer disconnects. They ignored my mentions of their rude and derogatory technician.

  They charge you for every detail which is fine but don't do half of it. They ensure the charges are so ridiculously high you go through insurance because they can make more money and you never see a bill. They claimed I signed a work satisfaction form which was true because they did the job. They did this in their way out the door before I got a final bill. They'll use to claim you are trying to "not pay them their money" as the lady told me over the phone. They love to say how they're reachable 24/7 by phone but while true the person you get can't do much and no one will return your call until they want paid. I started calling day one, and a month later, a 3 day job is still a headache I'm dealing with.

  Find a different company!!

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