Northern Woodworking

We hired Northern Woodworking to supply quartz countertops tops for our new kitchen during the summer of 2021. Patrick and his staff were a dream to work with, the Cambria quartz is beautiful, and their fabricator/installer did a fantastic job. There is a 90 degree joint in the wrap around counter top, and you cannot see the seam on the surface. You have to feel the edge to find it. They matched the color seams in the quartz so very well that the two pieces appear to be one. We would have had them quote the kitchen remodel project but sadly, we were not aware they performed this sort of service. Our experience with Northern Woodworking was excellent, and we recommend you visit their showroom and have them quote your project.

After the sales cycle, the lack of communication, coordination and care demonstrated on our project has been so disappointing. As a customer, we made timely selections and have acted in good faith, including making payments for segments of the project not totally complete. In return, we started an agreed-upon 3-4 month project in July 2018. As of today, the project remains incomplete. Patrick Miller of Northern Woodworking has not returned phone messages or emails for well over two months. He maintained little or no presence on the project - typically would send subs over with little or no notice. Cabinets paid for and hung over 4 months ago remain without any hardware. The bathroom was tiled with niche shelves that are crooked and couldn’t hold a bar of soap. Overall, the quality of work is below average to average at best. The level of communication, coordination and care is terrible for whatever reason.... no project should ever be this painful and difficult and no customer should be subject to such a lack of professionalism and ethics.

I cannot recommend using Northen Woodworking. While the quality of the work is satisfactory, in my opinion, it was not worth the time and aggravation of chasing them around in order to complete the projects. While bidding on the project, they were responsive and and full of great ideas. However, once the projects started, I could not get them to return my calls or complete the work in a timely fashion. At one point I had to threaten getting my attorney involved in order to get them to call me back. There were several excuses as to why they had to keep pushing my job back. At this point, it has been over 6 months and my projects are stilll not completed and they cannot even give me an estimate as to when they will complete them. They were supposed to be completed in 6 weeks! It is clear to me that they have abandoned my project, leaving me to start the process over. As a busy professional with an active family, this process was extremely aggravating and frustrating, leaving us in a constant state of construction and uncertainty. I have never been treated so poorly.