Nuno’s Tile

Don’t hire this guy!! In my opinion, he is a hack!! We hired Nuno to tile a tub surround last Oct. At the time he seemed professional and sincere to do a good job. He professed that he guaranteed satisfaction and said he would correct any installation issues that we were unhappy with. His written contract indicated the same thing.

Throughout the job there were several problems that came up. They ranged from installing tile incorrectly, installing cracked tile, actually cracking tile when installing them, caulking incorrectly and cutting an oversized hole that couldn’t be covered by shower head wall plate.

Looking back, the fact a professional installer had so many issues that related to the quality of his work was ridiculous. However, he did fix them when I pointed them out. I want to stress, if I hadn’t pointed them out he Was okay with this quality work.

Nuno finished the job but, had to come back to to replace the tile he had oversized the hole when cutting it. While removing the 12”x24” tile, he failed to properly cover our new Kohler porcelain tub. He dropped pieces of tile on the tub and made several chips in the finish. Along with chipping the $1500 tub, the shower faucet and controls were scratched and dinged.

I didn’t notice the damage immediately as I was focused on inspecting his tile repair and the tub was covered by dust from his work. While cleaning the tub after Nuno left, I noticed the damage to the tub and shower controls and texted him.

He eventually agreed to come back and take a look. When he inspected the damage Nuno immediately apologized and assured me that he would make it right! He told me to find some one who could repair the chips and agreed for me to order new shower controls and he would reimburse me for the cost. To be honest, I was upset that this happened but, I believed him when he said he would make it right and stand by his work.

To date, the tub chips have been patched though damage is still very noticeable. I replaced the shower control parts that were damaged but, Nuno has not reimbursed me for the new shower control parts.

We have been in correspondence with this issue since November. Every time I’ve texted him he apologized and indicated he would reimburse me but, has been to busy to stop by.

The last text he agreed to mail me a check. It has been over two weeks and I still have no check. After waiting over four months for him to honor his word, I can’t wait any longer to give this feed back.

I don’t enjoy doing this but, I want everyone who is considering hiring Nuno to know my experience.

Do not hire this guy. In my opinion, he has no business ethics or character! He does not stand behind hind his work!