Old Bay Remodeling

I hired Old Bay Remodeling after meeting with their carpenter, Bill. He was very charming and the quotes he handed me were within my price range. Had I known I would have to hire someone else to redo the work entirely after they had already billed me, I obviously would have avoided this company like the plague. I had to pay $18,000 for labor only. I paid around $5,000 for materials. Almost everything that I was billed for was done incorrectly. The bathroom is a complete mess with doors that were hung incorrectly, so they cannot be closed. Tiles were not glued down properly so now the entire floor must be pulled up and the sink and toilet need to be pulled up as well. The mirror in the same bathroom was hung incorrectly as well (both off center and so close to the lighting that you would be completely unable to change the light in the light fixture). The tiles on the floor are scratched and the mosaic tiling on the wall is cracked and uneven, to the point where you can see it from outside of the bathroom. The sink fixture was put on backwards. The main lighting fixture was put on uneven and at an angle. There are spots where the grout is naked and cracked. The edging on the tile is not consistently installed. THIS IS AFTER THEY FIXED IT MULTIPLE TIMES. Originally, they installed the shower tile in a manner that would prevent it from ever draining. They repeatedly installed the tile incorrectly, and I mean to the point it was an eye sore. This is just one of the 4 areas they were hired to do.
Consistently throughout the basement they painted very poorly, at points painting over my mirrored doors. They even painted over a sticker that was on wall instead of removing it. They only put one layer of paint and would put patches of paint on areas that I had told them looked uneven. In the entirety of the floor the electric sockets were to be replaced but were not. The cover was but the actual socket was left cracked and not matching the color of the cover. They put the wrong paint on the walls in many areas and the paint dripped on to the carpet, in many areas. The carpet that I purchased was brown and the paint was white and almond. The carpet was not installed properly to the point it stands up when you lift your foot. There were many areas that the paint was extremely visible. There were multiple teams that came to work on the basement and only one of them did the job properly. He informed me that if I wanted things to be fixed, I would have to go to the management (Sarath Jerome).
Sarath Jerome is the owner of Old Bay Remodeling and according to his own workers, does not know what needs to be done when it comes to construction. They were not lying, and it appears to be the only consistent thing said by his workers. At one-point Sarath spent a whole day with a worker who came to my house to work on the punch list. He really cared right? No, as soon as he came in, he asked for the Wi-Fi password so he could work for his other job. You can’t supervise if you don’t know what is being done and if it is done properly.
Trash was supposed to be removed daily from the property. It was not and, on the days, it was removed it was left on my front yard and not picked up for days at a time. When they stopped coming because Sarath ghosted me, the trash that they had thrown in my back yard (this was after the last worker came through and cleaned up after the other workers) stayed for months. No one picked up anything, and the workers left my backyard door wide open when they left for the night and did not tell me.
There were no call/ no shows consistently. Workers would come for 2-3 hours at a time frequently. There was a huge language barrier between the workers and their supervisors. None of the supervisors spoke Spanish and they did not speak English. I am not kidding when I say they communicated with hand gestures.
I told the supervisors of my discontent with what was happening. Bill who had originally priced me and told me that he would make sure that a good job would be done, told me to speak with Sarath because he was upset that I wrote a review about the services I received. I wrote the review after Sarath stopped responding to me. Sarath got in touch with me to tell me to take the review down and say that it was really my fault, and he would complete the work on the mosaic. I went to Angie’s List and Home Advisor and Sarath accused me of doing the damage to my house on my own. I tried over 10x to get in touch with Sarath and he avoided my calls. At one point I was able to call the office and he almost picked up, but then he found out it was me and said to make an appointment. He was not available for the meeting at the said time.
I believe in people and kindness. Unfortunately, this company has taken advantage of me. Their recklessness with my property and my money has led to nothing but stress for myself (this is not even bringing into account me having to get a shot because they left a rusty nail sticking out.