Orca Pools

BUYERS BEWARE of Orca Pools. DO NOT use Orca Pools for Pool Resurfacing or Pool Deck Renovations. They made many promises that they did not keep; a 6-8 week project completion estimate took 4 months for initial install and another 7 months to remove staining and get chemicals to a somewhat acceptable level but still today (2 years after start date) there are several unresolved problems. Owner Michelle cursed at us when we refused to pay the final draw when our pool was still green and stained and not chemically balanced; they initially refused to use 100% treated water instead of our 3 parts per million iron well water which caused us to burn up (and replace at our own expense) our pool pump due to having to run the pump 24 hours a day for several months during treatments to remove metals and treat staining on new surface. They left us with gray spots and white spots on a new pool surface that they themselves could not remove and were not able to give us answers as to what they were or how to remove them; they had to redo the surface on our pool steps due to poor workmanship and offered to add extra blue crystals to make them stand out, well they certainly stand out just not pretty but rather like a glaring mistake was made. Not only did we have to pay to replace our pool pump, but also paid out of our pocket for numerous filters and some chemicals during the installation process. When it finally rained after the installation, our new pool deck drain they installed could not handle the water and puddled several inches deep and several foot wide during a moderate rain. Only then did we realize they installed a new drain less than 1 inch deep when we previously had a 3 inch deep drain. They promised to fix the drain and had folks come out but their proposals did not seem most logical so we offered a suggestion that would be less costly and less labor intensive. At that point, they started communicating less and within 2 months had totally stopped communicating with us. They left us with grey and white spots we have been battling for over 12 months, a less than adequate deck drain, a discolored rim on pool light, undesirable grout changed from gray to white on the top of dark colored pool tiles without our permission or approval, and other more trivial items, and much frustration and extreme disappointment. In their reply to our complaint to the BBB, the said we were "aggressive" and they just could not deal with us any more. How immature and unprofessional is that? We did nothing to deserve being abandoned by this company and certainly were not aggressive towards them in any way. Stay clear of Orca Pools, lest you be deceived and disappointed.