Pacific Aina Management

Dear Carol Ann, We are disaspointed to see your review and would like to provide some insight into the matter which was omitted while we work with Buildzoom to provide the appropriate backup to substantiate this review as this is not an accurate reflection of our business doings. Pacific Aina Management, LLC always strives for customer success and we did with you. Unfortunately due to the financial circumstances with a specific payment, as you may recall, due to payment issues we were no longer able to provide credit for your project and immediately proceeded to stop work as you noted above until a replacement payment was received. We are a smaller company and we cannot afford to extend credit to customers when payments are not followed thru on- we apologize about any issues this may have caused. In regards to the rock wall height- the design and contract that was completed, clearly stated the wall was to be completed at 4'-0" in height. Following the cancellation of contract, Pacific Aina Management, LLC, had no further liability or say as far as what transpired between the masonry contractor and you as the owner which was agreed upon in writing. Understandably, as the owner- you choose to pay them directly at which point any construction related issues were outside of our control. The contract along with plans clearly stated the wall were supposed to be 4'-0" in height which will be supplied to Buildzoom for their records. Following our best efforts of mitigating your contractual concerns, we had no further choice but to cancel the contract under the Terms and Conditions following our in-person meeting, and proceeded to mediation in accordance with the Terms and Conditions. While we understand this can be financially cumbersome- as the contractor the materials that were procured for the project needed to be sorted thru which is why the process of mediation exists. This is why any payment was withheld as a demand for payment of the contract balance in full when work and materials were purchased and/or performed was unreasonable. Thru your attorney, a resolution was reached and the negotiated payment for the contract balance less materials purchased and labor services performed- was returned to you which is standard contract procedure. We respectfully request again (we requested this thru your attorney as well) to please stop writing inaccurate and defamatory reviews along with contacting our employees family members regarding this dispute. It has been concluded. As we noted to your attorney- harassment will not be tolerated by Pacific Aina Management, LLC. We hope this input provides clarity of the situation. Pacific Aina Management, LLC proceeded with our business doings with you as honestly and fairly as possible given the difficult circumstances.