Parrot Bay Pools & Spas

• Build process: I had to remind them that certain portions of each phase were complete so they could return and finish their job; you will likely have to do the same as it appears there is no project manager- you may have to fill that role.
• Certified checks only. It is interesting to point out that they want you to certify the checks you provide them, which costs additional money on your end. Good luck getting the same results from them; you almost have to beg them to do their job.
• Quality control. Once the pool was "completed," many things were still not functioning correctly. We found the heater didn't work when the pool school lady came by to clean the pool. I also pointed out that the silicone on the spa was coming off, which took quite a while for them to fix after I reminded them numerous times. That has become a recurring problem; it continues to come off, and water leaks into the crack.
• I also noticed the spa water draining down to the return valve when the pump was off, which made the fiberglass detach from the spillover section, as there was no pressure on the spa to push against the spillover wall – a mess they never addressed. I also pointed this out with pictures and video clips on several occasions. One of the company owners (Shaun) said he would handle it later, but he never did… what a surprise
• Unprofessional work. Dirt, gravel, and debris in the backyard. I understand that the backyard will not be the same after the build, but wow, they left trash out, nails, excessive amounts of gravel in the area with grass, and uneven patches of dirt; they did not put effort into trying to level it a bit. They said they would address this but never did. I kept all the messaging data documented on their ghosting app called "Basecamp." It's a hit or miss with that app. Maybe it'll work for you; we hated it.
• Concrete Company. Parrot Bay said they would credit that $1500 (which they charge you upfront in the pool contract- what a joke!) to Chasen Concrete (the concrete company that works on the spa and can do the pool concrete for only an "arm and a leg"). The problem is that the $1500 will NOT make them come to do any work, not to mention that Parrot Bay has already paid them for the spa work. Be advised that Chasen Concrete will not proceed with any work unless they can make a significant profit, plus they will charge for concrete equipment rentals. A concrete company that has to rent equipment and charge the naive customer for those rentals — sounds crazy, right, like mechanics charging you to rent tools to work on your vehicle. The price will hurt your wallet unless you have a substantial amount of money to waste; however, you'll find out that their work is subpar when their concrete work shows deficiencies, as happened to me with the spa, which I pointed out to Parrot Bay. The company said they would contact the Concrete Company; guess what happened? Nothing as usual- I never heard back from them.
• Reputation. You'll find some good reviews, which I was surprised about, but I'd like to think that Parrot Bay had something good going; since they built my pool, it is in my best interest that they recover and do well. However, you will also find plenty of bad ones.
Also, many know of Parrot Bay Pools' reputation, but you will likely not hear nice things. I had the displeasure of getting that sort of negative comments from the sources below; sadly, Parrot Bay had already built my pool:
o The gas company. I rather not discuss what the employees who came to set up my natural gas line for the spa mentioned about Parrot Bay, but it was bad.
o Other pool companies: I hired another pool company to check their work; I just can't trust them anymore. They did not express themselves well about this company.
o The technician who is working on fixing the heater that Parrot Bay installed seven months ago, which no longer works. He recommended not to do business with them.
o Other people. Just mention the Parrot Bay Pools; many already know of their reputation.