Peerless Fence

Here is an update that may change your view of Peerless Fence. 8/31/2020 Dean, the owner of Peerless Fence reached out to me and told me he really wants to get all my issues taken care of. He was aware of a large pile of unanswered complaints that he was taking the time to go through and contact each owner personally. He explained how COVID caught them off guard and they were understaffed because of it. He agreed there was no good reason that my complaints were ignored for so long, and apologized. He came out to my house the very next day and looked at each issue I pointed out. The very next day at 8am, a truck pulled up and 2 guys fixed all my fence issues in under 30 mins. It's too bad it took so long and so much frustration because all said and done, I am very happy with the final product. The fence is beautiful, very sturdy, and worth the price I paid.

A quick review of Peerless Fence is simply… Don’t hire. The communication is terrible. When they finally do get around to putting up your fence, it is done quick and messy. Pray you have no issues after it is up because you will NOT get them back out to take care of it.

Now for the long review if you are interested in the details. 10/21/2019 I was told they would start construction of my fence. I took the day off so I would be home in case they needed me, but they never showed up and never notified me. It wasn’t until a week later that they actually made it out but only put up half the fence. Two days later they were supposed to come back to finish so I again took the day off, but yet again, no show and no notification. They did show up the next day un announced and discovered they miscalculated what they needed to complete the fence and had an issue with the gate that I was told beforehand would not be an issue. On 10/31 the fence was “complete”, however I was not pleased with a few sections where it was obvious the workers were rushing to get the job done. Parts were cut badly, and a large gap was left between the new fence and the neighbor’s old fence that I was told would be taken care of. My yard was covered in plastic and vinyl shavings. Piles and piles of shavings. There were pebbles and chunks of concrete scattered throughout the lawn as well. I had to contact the company to see if it really was done because stones were left under the fence in one area where they had it propped up so the concrete could dry. I had to remove those. I signed nothing to approve the “complete” job. The city inspector came out and noted that there needs to be at least a 1” gap under the fence in all areas. This was not done and frankly they should have been aware of it because I provided them all the city regulations before start. I sent the salesman I had been in contact with, Robert, an email letting him know about the issues and he said they would be taken care of and included the person who manages the work to be done on the emails, Don. Each following week for a month I reached out to all involved asking for a start date. No one responded. It wasn’t until I said my neighbor is giving me problems due to the large gap left in his back yard that Robert responded. Robert again asked Don to take care of this and give me a date on 06/01. No emails until 6/11 where they asked me for the permit again that was sent with the initial job request. I reach out asking if this is a mistake because I already provided this information months ago. Robert tells me they need to know exactly what the city needs to get approval. I let him know that I don’t care anymore about the city 1” issue. I already replanted bushes along the fence that have been there for several months now and if they come out to correct the 1” issue, knowing how sloppy they were before my bushes would be destroyed. I tell him I only want the cosmetic issues and the fence gap taken care of at this point. Robert includes everyone again and says that I have “Made this job a lot easier…” and “get something on the calendar ASAP.” Another 2 weeks passes with no communication from Don. I don’t even know if this person exists because I never heard from him once. I send yet another email asking for a date to be put in the calendar… anything! Two more weeks pass and still nothing. I send another email to all involved and tell them I am very frustrated and expect some sort of professionalism. It is very unfortunate that they are a company that ignore the customer once the bill paid in full. That was on 7/15. Today is 8/20 and I never heard another thing from anyone. I think it is safe to say they have completely written me off. So, if you have read all this you then understand how imperative to your own sanity it is that you avoid this company at all costs. Totally unprofessional. I also noticed that their Angie’s Listing is gone.