Penn Heights Electrical

We had a Trex deck installed by Penn Builders (Massimo Barile). All went well until I found a bottom step split where they used a nail to secure one side to another. I called Massimo immediately and sent pictures. We were told no problem that he would be by in upcoming week. Two weeks later still no one came. I again reached out to him and was assured he would be by shortly. After one month of no work or correspondence, I went directly to Trex. There I was put in touch with Caitlen Williams. She asked me to give Trex two weeks to get in touch with Massimo at Penn Builders. She told me he was one of their premier installers and I should call her back in 16 days. I called Caitlen four times with no one able to help me. When she finally go on the phone, she informed me there was no recourse from Trex because Penn Builders was not a direct employee of Trex. She then started back tracking saying that I bought the material directly from Trex (not true). The end result was Trex was willing to take the money from Penn Builders for the material used in my deck and give us a WORTHLESS 20 year warranty. They are not standing behind their product or workmanship of one of their partners, Penn Builders. Now we have a deck that will definitely not last in good condition because of two unreliable companies. If you are looking for any work to be done around your house, do not use either Penn Builders or purchase Trex products. They are both the reason contractors get a bad name. And do not let Penn Builders tell you that we are just a disgruntle client. All we asked for is what we paid for. I have all the text messages from Massimo saying he will fix the problem. Easy to say you will fix it but he does not follow through with his promise. He got paid and that was the last we saw of him.