Pinnacle Homes

Do you work for this business? Unlock this free profile to update company info and see who's viewing your profile.

• By Mad H.

  January 3, 2024

  Custom build my home

  $800,000

  I am also a Pinnacle Homes homeowner! It took us 2.5 yrs to get into our home and if my husband hadn’t been ‘supervising’ the build process and visiting the site daily —- nothing would’ve been completed as quickly as the 2 1/2 years it did take. As with everyone else’s complaints, the whole process was nothing but a dumpster fire.
  1. No project manager on site when sub-contractors were (actually) there! 4 days out of 5, they were not!
  2. Wrong tile delivered;
  3. wrong color paint on the ceiling in several rooms - rain out of paint and replacement didn’t match — blamed it on sherwin Williams (who had the correct paint listed on our account ??‍♀️)
  4. wrong front doors;
  5. NO garage doors;
  6. cabinets all scratched but ‘project manager’ tried to hide the scratches by covering them with a black marker — cabinets ARE NOT black; 12 cabinet fronts, a drawer front, and a piece of trim had to be replaced out of the builder’s pocket!
  7. started the project with the wrong set of plans, and actually had to move the framing for the slab back by 85 feet because we have a 100+ year old oak tree that we refused to have removed in order to build the house…. Yet pinnacle placed the framing with the oak tree in front of one of the garage doors; they had to re-so so much because they gave the contractors the wrong set of plans!!!
  8. GLASS DOOR from pool into pool bathroom (that is attached to the house) — TIM QUINN said ‘ all high-end houses, have glass doors on the bathroom!’ Do ya’ll have glass in your bathroom where all of your guests can watch you on the throne????
  9. electrical conduit IN the shower drain
  10. Cemented over electrical outlet in the floor
  11. Seal broken in one of the installed windows
  12. No screen doors installed on 3 sliding glass doors… TIM QUINN said ‘I don’t know if the come with the door!’ Seriously — you’re a general contractor and you’re gonna tell me a sliding glass door doesn’t come with a screen?? We had to actually call the manufacturer who verified that the screens were part of our cost. Pinnacle tried to lie their way out of EVERYTHING they were questioned about!
  13. Marble counter top chipped on install and scratches in several places… project manager also tried to color over those scratches with markers & hide the breakage by covering it with the appliances. They had to pay to replace that piece of marble!
  13. I physically handed a $150K check to the project manager and he LOST IT! Actually asked me to write him another one….. absolutely NOT!
  14. NEVER CAME BACK for our one year warranty walk-thru…. Didn’t even call or text!
  15. I happen to find some random photographer taking pictures both inside AND outside my home. He was hired BY PINNACLE to use OUR home/OUR design for THEIR OWN ADVERTISING purposes. We were NEVER asked, nor was it part of our contract! I had previously told TIM QUINN and the product manager, Tim’s Dad, JOE QUINN, that I had recently put a man in jail for stalking! WTF would I want my new home address, description, and photos plastered all over the internet??? Needless to say… I kicked the photographer off our property and had to aggressively monitor Pinnacle’s website and facebook site to ensure my home was removed from their advertisements/marketing literature. HUGE LACK OF RESPECT FOR MY FAMILY’S SAFETY!

  I could go on and on…. But what it comes down to is piss poor management… lack of supervision on site, and a definite lack of respect for those ‘paying their paychecks!

  Read more