PipeX

I contracted Pipe X to do my work, which was put in at Thumbtack.

Their bid came in at a competitive price, though they were not the cheapest. They were actually the most expensive, but I chose them because I trusted the person who came to my house. That was probably my first mistake. Not having EVERYTHING that was discussed included in the contract was my biggest mistake. I have pictures that help tell my story. If I find a way to post them here, I will.

There are “Statements from Pipe X” which are what I was told would happen. The pictures provide examples of nearly every situation described below. I’ll let you decide if you want to hire Pipe X.

Statement from Pipe X - ETA to complete the project – 1 day Actual time to complete, 3 days (barely they left my home at 8 PM on day 3)

There’s an obvious bump in the concrete approximately 2 feet outside my front door. If you take one step out, you’ll land on the bump. If you walk from one side of my front door to the other, approximately 2 feet away from my front door, you’ll notice the bump. It’s that obvious! I have a picture of my level sitting on the bump, the bubble inside is to the far right. more importantly, you can see a shadow underneath the level. It's obvious that it's not flat. this is 2 feet outside the front door of my 400K home. Try explaining that when reselling!

Statement from Pipe X - We will clean up after we’re done and leave the area in the same shape it was before we arrived.

Actual - There are 23 gashes on the walls in the walkway to my front door. I had my home painted two years ago so the gashes in the wood stand out. I was told that is normal when jack hammering concrete.

Statement from Pipe X - We will add the divider between the house and the concrete. I’ll have to have my guys pick some up but we’ll get it in.

Actual - Not done. I was told by the team doing the work that it was not needed. they continued to tell me that they were doing me a favor, that water would get in underneath the concrete and cause more problems. The concrete is at my front door, under a roof. even with all the rain we've recently had, my front door hasn't been wet once since i started using a blower to clean it.

Statement from Pipe X - We will pour 6 – 8 inches of concrete.
Actual - I noticed the depth BEFORE they poured the concrete and measured it myself. In some places it was five inches, but in most it was closer to four, including where I measured. I contacted the person who came to my home and he told me it needs to be 6 - 8 inches. The team there pounded down the concrete with a 2X4 where I measured and started pouring concrete before I could measure again.

Statement from Pipe X – We will rebar all four sides of the concrete. My guys are worried about drilling into the basement so I told them to only drill in about 4 inches. We will do all four sides. The contract states that rebar will be done.
Actual – Rebar was only done on two sides. I noticed this AFTER the team had started pouring the concrete but before they got past the halfway point. I was told by the person leveling the concrete that he did not do all four sides. he told me he did not do all four sides because he didn't want to drill into my basement. Yet he drilled the concrete underneath my front door, which sits right above my basement.