Pj's Plumbing Company

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• By Randy S.

  November 10, 2021

  Purchase and install hot water heater

  $23,000

  Thursday November 4, 2021 Water heater burst.
  I call PJ’s Plumbing at 8:00AM. They can come that after noon between 1:00 and 3:00PM. Cost is $2,275.00. My response is wow that’s a bit much for a water heater, but I need one and they can install it that afternoon.
  The plumber comes out, tears out the old one then before he brings in the new one he comes in my office and says he wants to show me something. We go outside and he says “the new water heater has some cosmetic damage but will not compromise the operation of the unit it is strictly cosmetic”. He calls his office to see if they will discount it some to compensate. Paul called me and says he will discount the unit $150.00 and he too states that the damage will not affect the warrantee or operation of the unit. Ok go ahead and install it.
  The guy finishes the install, says we should have hot water in 20 minutes or so, collects the $2,300 and off he goes. Hour later I take a shower, it’s only mildly warm so I went down and turned the temperature up a bit.
  Next day it is still only mildly warm so I go down and turn it up all the way. Now it is Saturday and the water comes out hot but the temp drops within a few minutes to moderately warm. All faucets in the house are the same way and the kitchen hot water pressure is very low.
  Monday we call PJ’s Plumbing and explain what is happening and that the unit is turned up all the way just to get hot water. Paul says “oh that is not good” and agrees to send a guy out on Tuesday from the distributor. That guy does a few tests and says the water heater is functioning. He agrees there is a problem but he said he is not a plumber so he does not know what it is. Said he would call Paul and let him know what he found and that Paul would then call me. Needless to say no call from Paul so I call Paul late Tuesday afternoon. When I asked what the guy found he says “well the water heater is functioning so I’ve done my job”. I said “Paul, the old unit you pulled out did not drop the water temp after a few minutes at each faucet so why does this one” Paul tells me “well then come and get your old one”. At this point it is getting a bit tense so I said let me think about this and I’ll get back to you. It was very apparent what type of guy I was dealing with so I needed to collect my thoughts.
  Called him back a half hour later. I said help me understand why before you installed this water heater I had continuous hot water at each faucet and now I do not, when the only variable is the water heater. He says “well you have a problem but we did what you hired us to do”. I said OK but I still do not have hot water so what can be done. He says he would have to send his guy out to see if they can find the problem. I asked how much that would cost he said “well I don’t know it depends how long it takes to find the problem”. I said so basically you want me to give you a blank check to come out and fix a problem that never existed before your team installed this Rheem hot water heater. He said the way he saw it was I was asking him for a blank check to come and fix the problem. Then he said “well you can’t fix stupid” and he hung up on me.
  I have contacted the credit card company, filed a dispute claim for the charge and will be contacting a different plumbing company to come out and fix the sub-par work done by PJ’s Plumbing since Paul refuses to stand behind his work. aka “POOR JOB PLUMBING”. This organization is obviously a scam.

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