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• By Sarah M.

  March 18, 2021

  Replace Roof

  DO NOT USE THIS COMPANY. My experience start to finish has been horrendous with Portland Roofing. The bid they gave me was around 8k (including my detached garage). My house is 1000 square feet. They did state that it may go up based on replacing plywood. I know the roof is old, and I was expecting maybe another 3k or so. They came back with a change order of nearly $7,000 in additional costs (Excluding my garage, which was included in the original bid). The garage would have cost approx. another $1700. Needless to say, this was very upsetting, to have the bid nearly double. This was also quite confusing that the change order excluded my garage, only for them to try and tack on hidden costs at a later date. Kelli, the owner, stated that we can remove the garage (at no charge) so I agreed, saving myself approximately 4k total (for a single car detached garage). Kelli stated I must sign NOW or they’ll stop work. A rain storm was coming, they had my roof off, and I had no choice but to sign.
  The same day I signed the change order for the house I contacted several general contractors for a second opinion(s) on the high cost they were charging for venting that Portland roofing stated was needed. EVERY Contractor said that what they were installing is excessive as well as the charge is excessive. I requested (prior to any work being completed) that they not install any additional vents and to put back the 5 original as stated in the contract. Kelli refused. Additionally, I asked for measurements of the roof because it seemed like they order excessive amounts of plywood. Kelli refused. They over ordered plywood (which I was charged a restocking fee for). They installed 7 additional vents, 5 regular included in contract and (1 kitchen and 2 bath) in a 1 bath home, 12 vents total. Why does my 1 bath house need 2 bath vents? Kelli had no answers.
  During installation they ripped my fireplace flu THROUGH THE CEILING, disconnecting it from the fireplace. Kelli refused to pay for any damages, as she said she isn’t responsible, and then insisted I have her roofers come in and fix my fireplace??? I am lucky that the gas was not turned on as it could’ve been disastrous. So I had to pay out of pocket almost $600 for damages caused.
  Finally when they were completed, I received the bill during the holidays with 7 days to pay. When I reviewed the bill, it did not include ANY breakdown and referred to an ‘attachment’ that was not included (balance due $8,216.49). I asked for the attachment a few days later, and when I received it, they demanded next day payment. I let them know that I will be removing the damages for the fireplace as well as the venting that I requested not be installed. I mailed a check that day minus those fees ($6,838.99 total). Kelli then became very upset, sending my personal information to a random real estate agent (because she got my address confused with a different one that was pending sale) stating that she is putting a lien on my house because I don’t pay my bills and demanded that this realtor let everyone know that I owe her money.
  She kept quoting the contract repeatedly trying to cover herself that she isn’t responsible for the damage and I can’t decline the venting because of the signed change order. It clearly states in her contact that I can refuse what they recommend as well as they aren’t responsible for damages to sheet rock (nothing about fireplace damage). I pointed this out in the contract, she refused to listen. Kelli refused to take any responsibility, and just kept threatening me with a lien on my house as well as litigation. She sent me an updated bill now $8629.29 (including multiple cancellation fees, including the garage, even though she is the one that removed it from the change order). Fast forward a few weeks after she placed a lien on my house, and a new bill came $8948.92. For a total cost for a 1000 sq ft. home $13,308.92 (excluding fireplace repair) that I had to pay to get a lien removed on my house. I strongly encourage you to look up Kelli Sue Greenfield’s past prior to engaging in ANY business with this company. It tells a very clear story of how unethical she is. A great article was written from Oregonlive. She offered me a $1000 off the last bill if I’d agree to no CCB complaints, or writing any negative reviews and/or litigations. I paid the extra 1k, because she can’t continue to do business this way as she is so unethical. She is a bully that thinks she can do what she wants. She puts people in vulnerable positions only to take advantage. My guess why there are not more reviews like this is because people are scared of her threats of liens and probably agreed to a lesser amount to save money (and aren’t able to say anything negative as part of their agreement). Her behavior is SO atrocious, I had to alert consumers of this unethical woman. I hope this will save someone a lot of money and stress.

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• Anonymous

  August 30, 2013

  The office person for this company just hung up on me while I was trying to clarify questions about using their web-based bid submission. Their web site advertises that they do small jobs and have a friendly staff. This office helper was rude and snippy when I described the small job I need help with. I was talking in a calm voice and was asking clarifying question when she hung up on me. The owner needs to train this person or hire someone else who will not be rude to potential customers. I would give them no stars, but this review requires at least one star.