Premier Heating, Cooling & Refrigeration

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• By Scott M.

  August 10, 2022

  Repair central residential air conditioning

  $125

  Everybody complains and blames, but nobody compliments.

  This was the vendor sent to me by American Home Shield.

  I called them Sunday night after being notified that they were the assigned vendor. I was expecting to leave a message but they answered the phone! I was shocked.

  The gentleman was very polite, told me that he could squeeze me in and come the very next day between 8-12. Again, I was shocked!

  The next day, just as he had told me, he called before heading to my home, and he was there by 11.

  Mike was clean, well groomed, polite, and very well prepared.

  He went right to work checking our system and after a very short time, had diagnosed a plugged receiver/drier on the line.

  Within 30 minutes he had shut off and evacuated the refrigerant, cut out the old drier unit, soldered in the new one, replaced the coolant and tested the system. He had professional tools.

  Everything worked perfect! He had me sign one quick piece of paper, and he left.

  He cleaned everything up and left the area as he found it.

  I found Mike to be friendly, very professional, and willing to politely answer all my questions. He was first rate all the way!

  I think some of these reviewers need to take a long hard look in the mirror and evaluate that individual critically.

  It’s so easy to be a jerk or to transfer our frustration into the poor workman which comes to help us. We all think we know it all but in truth, we don’t because if we did, we wouldn’t be calling the Calvary for help!

  I treated Mike with the respect and courtesy he was entitled to from me, and he returned it in kind back to me.

  It was a positive experience from beginning to end, and I went from a broken air conditioner to a fantastic functioning unit in less than 16 hours from my initial call to Premier!

  It doesn’t get much better or faster than that.

  Thank you Mike and thank you Premier for your EXCELLENT service!

  I wholeheartedly would recommend you!

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• By Cindy

  March 17, 2019

  Gas furnace repair

  $75

  Terrible. We were forced to use this company through our home warranty. Our gas furnace was malfunctioning and the tech wound up having to come out twice the first day, then again later in the week. I asked the tech to show me what the problem was and how he was going fix it, he replied "no, I only show customers how to change the filter because I don't want them trying to fix things themselves". Now, a month and a half later, I am experiencing the exact same issues. Placed another call to American Home Shield, they said they'd have a "senior" contractor get in touch within 24hrs ahs set up a time to come out. It's been 4 days, I still have not heard from anyone at Premier, and I am struggling to keep the temperature in my house above 60 degrees. Would not recommend them to anyone.